Danielle Purdy
Kennedy,NY
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Branch Operations Manager
Surge Staffing
Fredonia, NY
12.2024 - Current
- Supervise talent acquisition activities in diverse business environments.
- Identified top talent through effective recruiting strategies.
- Conducted pre-employment screenings.
- Enhanced business relationships through effective networking.
- Enhanced brand awareness through targeted marketing initiatives.
- Boosted client acquisition by implementing targeted sales techniques.
Customer Service Supervisor
Holiday Valley Ski Resort
Ellicottville, NY
10.2023 - 12.2024
- Led and managed a team of customer service representatives, overseeing daily operations.
- Maintain customer satisfaction and implement strategies to improve service
- Enhanced skills and knowledge of customer service team members.
- Delegated tasks to enhance team productivity.
- Handling escalated customer complaints, and finding solutions to ensure customer satisfaction
- Enforcing policies and procedures to ensure consistent service
- Oversaw transactions for seasonal ski passes.
- Executed financial operations by maintaining balanced drawers.
Account Manager
Career Concepts Staffing Services, Inc
Jamestown, NY
03.2022 - 05.2023
- Utilized strong communication, negotiation, and customer service skills to drive overall account health.
- Identified suitable candidates for positions.
- Evaluated job applications for qualifications and suitability.
- Handled onboarding process for new hires.
- Directed client account operations.
- Managing client relationships
- Negotiated contracts to secure favorable terms.
- Facilitated regular sessions with clients each week.
- Supervised staff at various local companies.
Manager
Five Guys Burgers and Fries
Lakewood, NY
08.2019 - 04.2023
- Managed daily restaurant operations.
- Supervised team effectively.
- Kept patrons pleased.
- Optimized profitability through effective cost control and increased sales.
- Ensured adherence to company policies while upholding high standards of food quality.
- Supervised budget oversight, resolved customer concerns, and promoted a positive dining experience.
Education
General Studies -
Randolph High School
Randolph, NY06.2009
Skills
- Customer service
- Prioritization and Scheduling
- Proficient in Microsoft Office
- Quality Assurance in Documentation
- Skilled in Team Management
- Talent Acquisition
- Problem-Solving
- Marketing & Sales Techniques
- Adaptability
- Analytical thinking
- Staff supervision
- Opening and closing procedures
- Compliance reporting
- Workers compensation & Unemployment
Certification
Servsafe Certified
OSHA 10 certified
Timeline
Lead Branch Operations Manager
Surge Staffing
12.2024 - Current
Customer Service Supervisor
Holiday Valley Ski Resort
10.2023 - 12.2024
Account Manager
Career Concepts Staffing Services, Inc
03.2022 - 05.2023
Manager
Five Guys Burgers and Fries
08.2019 - 04.2023
General Studies -
Randolph High School
Servsafe Certified
OSHA 10 certified