Danielle Rainey
Philadelphia,PA
Summary
Detail-oriented Recruiting Coordinator with 8 years of experience in high-volume recruitment and HR operations. Specializes in enhancing candidate experiences and optimizing onboarding processes. Builds strong relationships, resolves issues efficiently, and maintains data integrity within ATS systems. Focused on supporting teams with effective communication and administrative support.
Overview
21
21
years of professional experience
Work History
Recruiting Coordinator / Onboarding Specialist
Kelly Services – Kelly Educational Staffing
Philadelphia, PA
08.2016 - Current
- Deliver a high-touch candidate experience in a high-volume staffing environment
- Acted as primary point of contact for candidates, ensuring timely responses and support throughout recruitment process
- Coordinate interviews, ensuring smooth scheduling and communication between candidates and hiring managers
- Partner with HR and hiring managers to support staffing needs and improve hiring workflows
- Manage pre-employment processes including background checks, onboarding documentation, and offer support
- Oversaw end-to-end onboarding process, streamlining workflows to minimize delays and enhance new hire experience
- Guide new hires through contracts, policies, and onboarding requirements to ensure compliance
- Support implementation of onboarding tools and process improvements
- Maintain and update candidate data within ATS systems with a high level of accuracy and confidentiality
- Enhanced candidate satisfaction and engagement through proactive communication and regular follow-up
Customer Service Representative
Penn Mutual (via Kelly Services)
Horsham, PA
03.2018 - 06.2018
- Resolved service issues prioritizing first-call resolution to enhance customer satisfaction
- Managed customer interactions regarding insurance policies, billing, and account updates to ensure accurate information delivery
- Educated customers on policy options to improve retention and understanding
- Supported internal teams and agents by efficiently addressing escalated concerns to facilitate smoother operations
- Processed payments and reconciled billing discrepancies with strong attention to detail
- Assisted with processing paperwork and maintaining accurate customer files
- Performed administrative tasks including data entry, account documentation, and record maintenance
Customer Service Representative
Comcast (via Kelly Services)
Philadelphia, PA
07.2013 - 08.2016
- Resolved billing, service, and technical inquiries, ensuring high levels of customer satisfaction
- Handled inbound calls in a fast-paced call center environment
- Utilized strong de-escalation skills to minimize escalations and reduce repeat contacts
- Managed account updates and billing processes, streamlining accounts receivable functions
- Assisted with internal follow-ups and escalations to ensure timely resolution
- Maintained accurate and detailed documentation of customer interactions
- Completed administrative duties including documenting interactions, updating systems, and maintaining records
Administrative Assistant
Bellevue Associates
Philadelphia, PA
07.2005 - 05.2013
- Scheduled appointments, managed calendars, and handled office correspondence
- Maintained filing systems, records, and office documentation for easy retrieval
- Supported accounts payable and administrative functions with accuracy and organization
- Created and tracked work orders to support timely service completion
- Prepared and distributed accurate tenant statements to ensure clear financial communication
- Managed tenant requests and coordinated timely maintenance and repairs to enhance tenant satisfaction
- Acted as liaison between tenants and internal teams to facilitate effective communication and issue resolution
Education
Certificate of Technical Studies - Medical Administrative Assistant
The Cittone Institute
Philadelphia, PA07-2005
High School Diploma -
Martin Luther King
Philadelphia, PA06-1995
Some College (No Degree) - Business Administration
Peirce College
Philadelphia, PASkills
- Recruitment coordination
- Talent acquisition
- Interview scheduling
- Onboarding process
- Candidate experience
- HR compliance
- Applicant Tracking Systems (ATS)
- HR data management
- Data management
- Process improvement
- Interview coordination
- Stakeholder Engagement
- Complex Problem-solving
- HR software proficiency
- Employee engagement
- Conflict resolution
Timeline
Customer Service Representative
Penn Mutual (via Kelly Services)
03.2018 - 06.2018
Recruiting Coordinator / Onboarding Specialist
Kelly Services – Kelly Educational Staffing
08.2016 - Current
Customer Service Representative
Comcast (via Kelly Services)
07.2013 - 08.2016
Administrative Assistant
Bellevue Associates
07.2005 - 05.2013
Certificate of Technical Studies - Medical Administrative Assistant
The Cittone Institute
High School Diploma -
Martin Luther King
Some College (No Degree) - Business Administration
Peirce College