Hi, I’m
Danielle Redick
Raytown,Missouri
Summary
Team-minded Sales Agent bringing extensive experience in successfully driving sales performance within different industries. Decisive and competitive individual that excels in connecting with customers through prospecting, cold calling and exceptional customer service. Exceeding individual sales goals consistently throughout the years. Recognized as the sales person of the month, ranked within top 20% in annual sales within the company, and maintained an averaging 64% or higher close rate.
Overview
13
years of professional experience
Work History
Renegade Insurance
Remote Sales Agent
03.2022 - Current
Job overview
- Responsibilities include:
- Consistently surpassing monthly sales goals
- Average sales of $175k per month complete from organic lead generation
- Recognized as producer of the month within the first two months of employment
- Daily average of 100 cold-calls per day to secure new revenue.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
SelectQuote, Kansas
Remote Sales Manager
07.2021 - 03.2022
Job overview
- Met company sales revenue goals and objectives
- Consistent monitoring of sales calls.
- Monitoring KPI's in order to identify training opportunities and provide regular coaching.
- Managing a team of over 60 new sales agents through their first year of sales.
- Collaborated with leadership to define strategic objectives, success metrics, and tactical plans
- Ensuring all company policies and procedures were consistently adhered to.
- Developing and implementing performance improvement plans
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 30% in sales.
- Coordinating and execute contests to motivate the sales team and incentivize correct behavior with a budget up to $8,000 a month.
SelectQuoteOverland, Kansas
Remote Sales Agent
09.2020 - 07.2021
Job overview
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Explained features and advantages of Medicare products or services to promote sales.
- Performed cold-calling and follow-ups with leads to secure new revenue.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Sport ClipsOverland, Kansas
Manager
05.2014 - 08.2020
Job overview
- Maintained records of hours and completing payroll.
- Exporting weekly store stats and store growth.
- Maintained Nightly deposits and logs.
- Team building, coaching, and 1 on 1’s on a weekly basis.
- Tracking store inventory on a weekly basis,.
- Product ordering and receiving while maintaining constant sales growth.
- Completing stylist schedules at least two weeks in advance.
- Planning monthly pep rallies to keep morale up for a team of 10 or more.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Prescription SolutionsOverland, Kansas
Customer Service Representative
10.2007 - 10.2012
Job overview
- Answered inbound calls from Medicare members who refill prescriptions, or have questions about their benefits
- Answered help desk inbound calls from pharmacies (retail, long term care, specialty, and home-health)
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted with processing claims, benefit information, overrides, prior authorization requests, and routing calls to the correct departments
- Miscellaneous projects as needed.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Education
Olathe East High School GraduationOlathe, KS
High School Diploma
05.2018
Skills
- Operational Efficiency
- Maintaining Customer Database
- Client Needs Assessment
- Sales Representation
- Persuasive Techniques
- Product and Service Knowledge
- Revenue Quotas
- Continuous Improvement Strategies
- Qualified Lead Generation
- Consulting with Customers
- Client Development and Retention
- Quote Information
- Commission Sales
- Social Perceptiveness
- Outstanding retention
- Report preparation
- Strategic sales knowledge
- Complaint management
- Team building skills
Timeline
Remote Sales Agent
Renegade Insurance
03.2022 - Current
Remote Sales Manager
SelectQuote
07.2021 - 03.2022
Remote Sales Agent
SelectQuote
09.2020 - 07.2021
Manager
Sport Clips
05.2014 - 08.2020
Customer Service Representative
Prescription Solutions
10.2007 - 10.2012
Olathe East High School Graduation
High School Diploma
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