Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AdministrativeAssistant
Ashley Gomez

Ashley Gomez

San Antonio,TX

Summary

Astute Sales and Customer Relations Representative bringing top-notch proficiency in oral and written communication, active listening and analytical problem-solving skills. Experienced in identifying the needs of the client and working to find a solution promptly and professionally. Known for strong interpersonal skills, delivering exceptional customer support, and exceeding sales goals.

Overview

11
11
years of professional experience

Work History

Remote Sales Agent

Public Storage
San Antonio, TX
2021.May - Current
  • Consistently exceeding call-center-wide production rate by an average of 8%.
  • Increased sales and customer satisfaction goals through personalized servicing, upwards of 60-80 inbound/outbound calls on an average day.
  • Utilized CRM software to manage customer accounts and track performance metrics.
  • Handled administrative aspects of sales by completing customer contracts, warranties, accepting and processing payments.
  • Skilled at working independently and collaboratively in a team environment.

Direct Marketing Sales Representative

Encor Solar
2020.Nov - 2021.May
  • Increased sales revenue by identifying new client prospects and cultivating strong business relationships.
  • Optimized CRM system usage to track client interactions efficiently, providing valuable insights for future marketing efforts.
  • Developed recap reports to communicate competition trends, product introductions and new promotions.
  • Strengthened brand reputation by effectively addressing customer inquiries and concerns, ensuring satisfaction at all stages of the buyer journey.

Front of House Restaurant Manager

Picnikins Patio Cafe
2018.Jul - 2020.Nov
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Chat Support Executive

Atento (Apple Campaign)
11.2016 - 10.2017
  • Drove change and improvement for customer support team by identifying enhancements and forwarding suggestions to senior leadership.
  • Liaised with marketing team to define customer outreach strategy to optimize customer engagement.

Lead Cocktail Waitress

Dave & Buster's
04.2015 - 10.2016
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Child & Youth Program Assistant

Kids Involvement Network (NE Ind. School District)
08.2013 - 06.2015
  • Collaborated with instructors to develop engaging lesson plans.
  • Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
  • Took part in professional development workshops to boost skills.

Education

High School Diploma -

(Formerly) Robert E. Lee
San Antonio, TX
06.2013

Skills

  • High Call Volume and Quality Metrics
  • Proficient in Digital Multitasking
  • Production Quotas and Growth
  • Complex Problem Solving
  • CRM Software and Database
  • Inside and Outside Sales Expertise
  • Client Development and Retention
  • Conflict Resolution Techniques
  • Interpersonal Communication Skills
  • Compassionate, Customer-Centric Approach

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Remote Sales Agent

Public Storage
2021.May - Current

Direct Marketing Sales Representative

Encor Solar
2020.Nov - 2021.May

Front of House Restaurant Manager

Picnikins Patio Cafe
2018.Jul - 2020.Nov

Chat Support Executive

Atento (Apple Campaign)
11.2016 - 10.2017

Lead Cocktail Waitress

Dave & Buster's
04.2015 - 10.2016

Child & Youth Program Assistant

Kids Involvement Network (NE Ind. School District)
08.2013 - 06.2015

High School Diploma -

(Formerly) Robert E. Lee

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Ashley Gomez