Billy Clark
Customer Service Agent
Englewood,Colorado
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
14
14
years of professional experience
Work History
Remote Customer Service Agent
Spectrum
Littleton, CO
01.2018 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Remote Customer Service Agent
Apple
08.2015 - 11.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
Remote Customer Support
Microsoft/Xbox
03.2013 - 08.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Helping customer with billing issues while educating them about charges on their accounts.
Call Center Agent
Sprint/Nextel
09.2009 - 01.2013
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed retail stores about customer account discrepancies and concerns.
- Assisted Sprint retail employee's with adding and removing phones.
Education
High School Diploma -
Middle Park High School
Granby, CO06.1988
Skills
- Excellent customer interacting
- Able to resolve issues by listening and asking probing questions
- Call Volume and Quality Metrics
- Educated in Computer hardware and soft
- Experienced with Microsoft operating systems and office
- Experienced with Microsoft operating systems and office
- Customer Service
- Active Listening
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Typing Proficiency
- Call Center Operations
Timeline
Remote Customer Service Agent
Spectrum
01.2018 - 05.2023
Remote Customer Service Agent
Apple
08.2015 - 11.2017
Remote Customer Support
Microsoft/Xbox
03.2013 - 08.2015
Call Center Agent
Sprint/Nextel
09.2009 - 01.2013
High School Diploma -
Middle Park High School
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