Danielle Reid
Calgary,AB
Summary
Compassionate, self-motivated and adaptable. I have worked in the field of child and youth care, mental health and addictions since 2004 with Hull Services. I have maintained my social work registration with the ACSW and served on various committees within Hull and throughout the mental health sector. My strengths include a strong sense of advocacy and compassion, extensive understanding of community resources, and strong clinical support skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Case Manager
Hull Services, Bridging The Gap
03.2019 - Current
- Supporting youth aged 16-24 with mental health challenges through a multi-disciplinary approach including dialectical behavioural therapy skills, motivational interviewing, stages of change, and cognitive behavioural therapy
- Utilize clinical assessment skills to identify and work towards client specific goals
- Community advocacy for program participants and brokering additional resources as needed
- Handle confidential information and documents with discretion and maintain their proper organization
Intake Coordinator
Hull Services, Bridging The Gap
10.2016 - 04.2018
- Provided program information to young people, community members and professionals via telephone and community involvement
- Gathered information from callers to determine if Bridging the Gap was an appropriate services provider
- Completed telephone intakes with persons served
- Completed third-party intakes with family members and professionals
- Completed in office intakes with program participants to establish a relationship with the program and assess initial needs
- Provided telephone support to program participants on the waitlist by calling twice monthly and providing appropriate resources in the interim
- Provided information on relevant community services including mental health, physical health, financial supports, housing supports, recreation opportunities, educational and vocational supports, life skills, and communications and social skills
- Responsible for statistical data input and report generation
- Co-facilitated DBT skills group
School Transition Counsellor
Hull Services, William Roper Hull School
08.2010 - 09.2016
- Managed a case load of up to thirty-five students and families
- Facilitated student transitions from a highly specialized school setting to mainstream education
- Joint involvement with the Case Coordinator and CBE Administrator in identifying the nature and extent of support work that is essential in each case
- Assisted students and families in accessing community based resources
- Coordinated intake and school review meetings on behalf of all students attending William Roper Hull School
- Monitor and maintain record keeping systems
- Advocated for and represented students and their families at external community meetings
- Served as program volunteer coordinator; supervised volunteers and matched mentors with students
Vocational Counsellor
Hull Services, HOPE Work Experience
10.2009 - 06.2010
- Supported adults with developmental and cognitive delays in various vocational settings
- Assisted in transitioning persons served to less supportive community employment settings
- Created individualized services plans and intervention strategies
- Provided meaningful social skills teaching through vocational and recreational activities
- Taught life skills through weekly menu planning, shopping, and meal preparation with persons served
Level III Child and Youth Care Counsellor
Hull Services, Safe Directions
08.2008 - 10.2009
- Filling this role in addition to Child and Youth Care duties (below)
- Trained new employees
- Supervised current employees while providing leadership, mentoring and guidance
- Responsible for educating new hires in the treatment philosophies of the agency and program (Behaviourism, ARC framework, crisis management, relationship development etc.)
- Employee record keeping
- Completed employee performance evaluations
- Completed scheduling responsibilities
Level II Team Leader
Hull Services, Safe Directions
08.2005 - 08.2009
- Provided daily support and counselling to youth in a 60 day therapeutic campus based program
- Participated in regular peer supervision and case consultation
- Created individualized programs for key clients
- Liased with Children's services, Alberta Health Services and other various community agencies
- Trained and supervised new employees
Child and Youth Care Counsellor
Hull Services, Safe Directions
07.2004 - 08.2005
- Provided daily support to youth at high risk of harm to self or others in a 30 day locked program
- Provided daily support to youth at high risk of sexual exploitation
- Participated in regular peer supervision and case consultation
- Participated in program development
- Daily crisis management
- Maintained persons served files and required statistics
Education
Diploma - Social Work
Mount Royal University
Calgary, AB05.2004
Skills
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Strong advocacy skills
Certification
- Neuro-sequential model of therapeutics
- DBT online skills training certification
- Collaborative problem solving
- Advanced mindfulness training
Timeline
Case Manager
Hull Services, Bridging The Gap
03.2019 - Current
Intake Coordinator
Hull Services, Bridging The Gap
10.2016 - 04.2018
School Transition Counsellor
Hull Services, William Roper Hull School
08.2010 - 09.2016
Vocational Counsellor
Hull Services, HOPE Work Experience
10.2009 - 06.2010
Level III Child and Youth Care Counsellor
Hull Services, Safe Directions
08.2008 - 10.2009
Level II Team Leader
Hull Services, Safe Directions
08.2005 - 08.2009
Child and Youth Care Counsellor
Hull Services, Safe Directions
07.2004 - 08.2005
Diploma - Social Work
Mount Royal University
- Neuro-sequential model of therapeutics
- DBT online skills training certification
- Collaborative problem solving
- Advanced mindfulness training
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