Monisha Stringfield
Glen Allen,VA
Summary
Experienced behavioral health professional with strong expertise in clinical assessments, crisis intervention, risk management, and quality assurance. Skilled in enhancing compliance and documentation accuracy through audits and corrective actions that significantly reduce errors. Proficient in managing complex cases, collaborating with multidisciplinary teams, and building relationships with clients and families from diverse backgrounds. Demonstrated success in optimizing treatment outcomes and upholding program integrity through effective collaboration with regulatory bodies and multidisciplinary teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Clinical Director
Bridging the Gap Family Services
2021.10 - 2024.02
- Led comprehensive audits of clinical documentation and service delivery records, resulting in improved adherence to Medicaid guidelines and a significant reduction in regulatory non-compliance
- Implemented a review process for clinical decisions and documentation, elevating accuracy and completeness, and achieving a notable reduction in compliance errors
- Identified and addressed deviations from established procedures, implementing corrective actions that effectively mitigated risks and enhanced consistency in care and documentation
- Partnered with Joint Commission on audit findings and conducted facility walkthrough to increase the effectiveness of quality initiatives and significantly reducing operational risks
- Delivered detailed audit reports and executive summaries, providing actionable insights that led to targeted improvements in clinical practices and a 15% increase in departmental efficiency
- Developed and refined audit protocols, resulting in enhanced compliance and quality assurance processes, and ensuring alignment with industry standards and best practices
- Collaborated with MCO's and licensing specialists on regulatory changes and policies to integrate best practices into operational processes, which led to measurable improvements in service delivery and compliance
- Managed the BHL/DBHDS data platform, ensuring alignment with regional data and records, which improved data accuracy and reporting consistency.
BSMART Access Counselor
Bon Secours Mercy Health
2023.04 - 2023.11
- Performed thorough psychiatric, behavioral, and chemical dependency assessments independently to ensure accurate diagnoses and effective crisis management
- Collaborated with ER physicians, on-call psychiatrists, and multidisciplinary teams as needed to review complex cases and finalize treatment decisions
- Led screening, triage, and referral processes for crisis situations, and streamlined access to appropriate resources and support services
- Facilitated admissions, discharge, and case management processes, advocating for patients' needs and ensuring seamless transitions and continuity of care.
Behavioral Health Clinician
Tucker's Pavilion, Intensive Care Unit & Emergency Services
2017.05 - 2023.01
- Provided psychiatric assessments and short-term crisis intervention in emergency department for adults, children, and chemically dependent patients, facilitating timely admissions and effective treatment on inpatient units
- Analyzed clinical data and discussed transitional recommendations with on-call psychiatrist, ensuring appropriate medical necessity determinations for inpatient hospitalization for BH and ARTS services
- Collaborated with local community providers to streamline service navigation and benefits, resulting in proactive discharge planning and comprehensive wrap-around services for patients
- Worked closely with the hearing team, including mental health attorneys, judges, and local sheriff representatives, to efficiently process and manage TDO paperwork
- Coordinated with local Community Services Boards (CSBs) and state hospitals to ensure seamless case handling and effective communication.
Clinical Coordinator
HUF Center
2015.04 - 2017.06
- Managed department programs and projects, including creating a data system to track service openings in day support program
- Enhanced resource management and streamlined referral processes through collaboration with hospitals, community providers, and other stakeholders
- Collaborated with LHRC and SHRC to uphold human rights standards, presented reports, and managed allegations to ensure program integrity and compliance
- Effectively promoted the program to attract referrals, maintained program census, and delivered training to agency staff, including new employee orientation and specialized sessions
- Analyzed generated reports and medical records to determine appropriateness of billing and medical necessity for treatment
- Organized and led workshops, webinars, and presentations to inform potential clients, their families, and referral sources about the program's benefits and services
- Directed the clinical and case management team in planning, developing, and executing policies and programs for the treatment and rehabilitation of developmental/intellectual disabilities and co-occurring disorders
- Provided comprehensive psychosocial interventions to improve the mental, emotional, and physical functioning of clients experiencing psychiatric distress
- Conducted psycho-educational groups and provided direct care as needed to help clients build healthy relationships, recover from mental illness, and access community resources for improved self-sufficiency and quality of life.
Clinical Social Work Intern
VCU Medical Center, Inpatient Psychiatry, Schizophrenia Team
2016.08 - 2017.05
- Monitored patient acuity and organized clinical documentation and treatment plans by using DSM-IV for accurate and consistent diagnosis
- Increased client engagement by tailoring therapeutic approaches to individual needs and strengths.
- Collaborated with multidisciplinary teams to coordinate care, ensuring comprehensive services for each client including ethical and psychosocial issues.
- Evaluated client progress regularly through ongoing assessment tools, adjusting treatment goals as needed for optimal outcomes.
- Kept up-to-date with current research findings in the field of clinical social work to enhance professional practice.
Social Work Intern
Commonwealth Catholic Charities
2015.08 - 2016.05
- Delivered individual, home-based case management and crisis intervention services to diverse adult population, including seniors, addressing clinical issues such as trauma, grief, and mental health concerns, often complicated by physical illness and neurocognitive disorders
- Coordinated care with doctors, families, and community providers, ensuring effective service delivery and improved client outcomes
- Assisted with routine visits, care monitoring, service coordination, medical appointments, and residential transitions
- Utilized skills in bill pay and budgeting services to support financial management and stability.
Case Manager
Intercept Youth Services
2013.12 - 2014.08
- Performed detailed psychosocial assessments for children and families transitioning from foster care and adoption to independent living, utilizing the Casey Life Skills Assessment to evaluate and address their readiness for independence, leading to a 20% improvement in transition planning outcomes
- Attended court hearings and partnered with interdisciplinary teams, including FAPT and Family Engagement, to ensure the delivery of age-appropriate services and support for youth progressing toward discharge
- Delivered case management with a focus on fostering independence and self-sufficiency to help clients develop essential life skills and access necessary resources for long-term stability.
Community-Based Counselor
Agape Counseling & Therapeutic Services, Inc.
2013.11 - 2014.08
- Provided person-centered, family-focused, and coordinated support to stabilize and improve the family function
- Performed psychotherapeutic interventions within the home to strengthen the family's ability to cope with stress and to prevent out of home placement.
Site Coordinator/Lead Day Treatment Counselor/Day Treatment Counselor
Open Arms Family Support Services, LLC
2010.11 - 2013.09
- Progressed through a series of promotions, culminating in responsibility for the coordination of an afterschool therapeutic day treatment program
- Supervised a team of 6 counselors and direct-care staff
- Developed and maintained strong community alliances with county and state agencies, youth service programs and community resources
- Reviewed and completed all quality assurance documentation, which included, but not limited to, the tracking of all individualized behavior programs, performance evaluation, treatment plans, quarterly reports, progress notes, monthly medication reports, service reauthorization and discharge planning
- Provided outstanding case management to children ages 5-17 (caseload of up to 9) with emotional and behavioral challenges to develop and maintain age-appropriate behaviors
- Utilized counseling and behavioral interventions (individual and group psycho-educational groups) to clients in the school and community settings to prevent expulsion.
Social Work Intern
Henrico Area Mental Health & Intellectual Developmental Services
2009.06 - 2010.04
- Employed intervention strategies and community-based support in response to mental health crisis and behavior issues in children to support healthy integration into the community
- Advocated for enhanced services on behalf of families to improve parent engagement and children's access to appropriate mental health services
- Designed and implemented creative groups benefiting youth and their families by enhancing their social skills and self-esteem
- Served on an interdisciplinary team to provide case management for at-risk adolescents in two prevention programs.
Education
Master of Social Work -
Virginia Commonwealth University
Richmond, VA05.2017
Bachelor of Social Work -
Virginia Union University
Richmond, VA05.2010
Skills
- Clinical Leadership
- Risk Management
- Performance Improvement
- Psychiatric & Behavioral Assessments
- Crisis Intervention & Stabilization
- Case Management & Coordination
- Compliance Auditing & Quality Improvement
- Data System Development
- Training & Staff Development
- Multidisciplinary Team Collaboration
Certification
- Supervisee in Clinical Social Work
Timeline
BSMART Access Counselor
Bon Secours Mercy Health
2023.04 - 2023.11
Assistant Clinical Director
Bridging the Gap Family Services
2021.10 - 2024.02
Behavioral Health Clinician
Tucker's Pavilion, Intensive Care Unit & Emergency Services
2017.05 - 2023.01
Clinical Social Work Intern
VCU Medical Center, Inpatient Psychiatry, Schizophrenia Team
2016.08 - 2017.05
Social Work Intern
Commonwealth Catholic Charities
2015.08 - 2016.05
Clinical Coordinator
HUF Center
2015.04 - 2017.06
Case Manager
Intercept Youth Services
2013.12 - 2014.08
Community-Based Counselor
Agape Counseling & Therapeutic Services, Inc.
2013.11 - 2014.08
Site Coordinator/Lead Day Treatment Counselor/Day Treatment Counselor
Open Arms Family Support Services, LLC
2010.11 - 2013.09
Social Work Intern
Henrico Area Mental Health & Intellectual Developmental Services
2009.06 - 2010.04
Master of Social Work -
Virginia Commonwealth University
Bachelor of Social Work -
Virginia Union University
- Supervisee in Clinical Social Work
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