Danielle Reynolds
Bethany,CT
Summary
University of Connecticut graduate of 2022 and most recently a Claims Analyst for Sun Life, processing disability and life claims. Dedicated, reliable professional, seeking to provide exceptional level of work through strong attention to detail and problem-solving skills. Passionate individual looking to use my skill set to further my career in the insurance field.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Claims Rotational Program
Sun Life
Hartford, CT
06.2022 - Current
- Provided expert knowledge and handled claims consistent with client and corporate policies, procedures, and regulations. Received score of "exceeds" for year end review in 2022 for claim handling
- Achieved success in the handling of National Account claims, required dedicated analysts to follow specific procedures with timely, accurate outcomes
- Maintained positive customer relations and avoided conflict by using an action-tracker excel sheet and followed up with claimant's and clients weekly
- Created data tracking sheet for managers to input weekly claims information for reporting. Completed data entry project for claims with mishandled interest to update payment in system due to claimants
Waitress
Birchwood Country Club
Westport, CT
05.2021 - 06.2022
- Provided high quality service in a fast paced, fine dining environment while maintaining a calm, enthusiastic, and professional attitude, ensuring customer satisfaction was met by checking in with members during service. Promoted from server assistant to server within one month of employment
- Managed a range of party sizes and quantity at any given time, with dinner services nearing 100+ guests and large events for parties, weddings, and holidays, catering 300+ people
- Prepped and cleaned kitchen/dining areas to to maintain exceptional cleanliness of club and sophisticated feel. Trained new waitstaff on restaurant policies/procedures, customer service, and POS system
Administrative Assistant
UConn Recreation Center
Storrs, CT
11.2021 - 05.2022
- Greeted all visitors with a welcoming attitude and assisted with a variety of questions/concerns ensuring to answer accurately or providing additional resource contact when needed
- Answered multi-line phone system, routing calls, and delivering messages to staff
- Received and sorted incoming mail and packages to dispatch or distribute to correct recipient
- Volunteered to help with special projects of varying degrees of complexity
Education
BA - Communications
University of Connecticut
08.2018 - 05.2022
Skills
- Strong communication and customer service skills
- Attentive to detail and problem solving
- Teamwork and dependability
- Enthusiastic and strong work ethic
Leadership
- President of University of Connecticut's intercollegiate equestrian team. Managed all administrative responsibilities of the team ensuring all eligibility and requirements were met as individual members and as a team. Attended Club Sport meetings required by the university and with team advisor. Updated yearly constitution and ensuring all rules were upheld by teammates. Managed the "timeliness" of the competition, ensuring competitors were present for each class. Addressed and handled any conflict issues among the team alongside fellow E-Board members.
Timeline
Claims Rotational Program
Sun Life
06.2022 - Current
Administrative Assistant
UConn Recreation Center
11.2021 - 05.2022
Waitress
Birchwood Country Club
05.2021 - 06.2022
BA - Communications
University of Connecticut
08.2018 - 05.2022