Summary
Overview
Work History
Education
Skills
Timeline
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Danielle Reynolds

Bethany,CT

Summary

Dedicated, reliable professional, seeking to provide exceptional level of work through strong attention to detail and problem-solving skills . Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Passionate individual looking to use skill set to further career in the insurance field.


Overview

3
3
years of professional experience

Work History

Long-Term Disability Case Manager

Sun Life Financial
11.2023 - Current


  • Accurately process National Account claims through investigating, evaluating and collaborating, with medical consultants, to achieve timely claim determinations and to achieve shorter turn around times for claim decisions.
  • Provide appropriate ongoing case management for approved claims through accurate claim direction decision and updating claim file as deemed necessary by case manager.
  • Partnered with claimants, clients and medical professionals to provide superior customer service skills by ensuring timely updates were given and appropriate documentation requests were made.
  • Monitor changes of corporate polices and claim handling procedures to ensure accurate claim processing

Claims Rotational Program

Sun Life Financial
06.2022 - 11.2023


  • Provided expert knowledge and handled claims consistent with client and corporate policies, procedures, and regulations in STD, LTD and Life claims. Received a score of "exceeds" for year end review in 2022 and 2023 for claim handling.
  • Achieved success in the handling of National Account claims, required dedicated analysts to follow specific procedures with timely, accurate outcomes.
  • Created data tracking sheet for managers to input weekly claims information for reporting. Completed data entry project for claims with mishandled interest to update payment in system due to claimants.

Administrative Assistant

UConn Recreation Center
11.2021 - 05.2022
  • Greeted all visitors, both in-person and via phone, and assisted with a variety of questions, ensuring to answer accurately or providing additional resource contact to ensure customer satisfaction was achieved.
  • Provided expert knowledge on the recreation center's rules, regulations, memberships and classes offered.

Education

Bachelor of Arts - Communications

University of Connecticut
05.2022

Skills

  • Strong communication and customer service skills
  • Attention to detail and problem solving
  • Teamwork and dependability
  • Enthusiasm and strong work ethic

Timeline

Long-Term Disability Case Manager

Sun Life Financial
11.2023 - Current

Claims Rotational Program

Sun Life Financial
06.2022 - 11.2023

Administrative Assistant

UConn Recreation Center
11.2021 - 05.2022

Bachelor of Arts - Communications

University of Connecticut

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Danielle Reynolds