Danielle Richards
Pittsburgh ,PA
Summary
Experienced Service Delivery Associate with a proven track record at SPS North America and BNY. Skilled in multitasking and attention to detail, with a knack for exceptional communication and team building. Demonstrating strong organizational and people skills. Expert in adapting and changing priorities.
Overview
11
11
years of professional experience
Work History
Service Delivery Associate
SPS North America
03.2024 - Current
- Organize, sort, process, and ensure timely completion of the work.
- Adapted quickly to changing priorities or client needs, demonstrating flexibility within the role.
- Ensure cash processing is dual control and completed properly.
- Report SARS incident reports following procedures.
- Exceptional people skills.
Service Delivery Associate
BNY Mellon
05.2016 - 03.2024
- Organize, sort, process, and ensure timely completion of the work.
- Adapted quickly to changing priorities or client needs, demonstrating flexibility within the role.
- Ensure cash processing is dual control and completed properly.
- Report SARS incident reports following procedures.
- Exceptional people skills.
- Falcon scanning experience
Dog Daycare Supervisor
The Dog Stop
04.2014 - 05.2016
- Coached and supported team to take ownership of safe behaviors and pro-active action to resolve hazards.
- Improved incidents/altercations within dog groups.
- Mentored all employees on dog care rooms, grouping, and kennel areas.
- Mentored new employees on best practices for customer service excellence within the dog department.
- Resolved customer issues in a timely manner, fostering trust and loyalty among clientele.
- Exceptional people skills.
Education
High School Diploma -
Pittsburgh Allderdice
Pittsburgh, PA06.2009
Skills
- Attention to Detail
- Multitasking Abilities
- Reliable
- Excellent Communication skills
- Organizational Skills
- People skills
- Team building
- Computer skills
Timeline
Service Delivery Associate
SPS North America
03.2024 - Current
Service Delivery Associate
BNY Mellon
05.2016 - 03.2024
Dog Daycare Supervisor
The Dog Stop
04.2014 - 05.2016
High School Diploma -
Pittsburgh Allderdice
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