Nicole Nerolich
180 Stove Road,AR
Summary
Reliable Service Delivery Associate known for high productivity and efficient task completion. Skilled in customer service, time management, and problem-solving which ensures seamless service delivery operations. Excel in communication, teamwork, and adaptability, contributing to positive outcomes in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Service Delivery Associate
SPS
Pittsburgh, Pennsylvania
04.2023 - 07.2025
- Processed lockbox transactions efficiently using specialized banking software.
- Assisted team members in training on lockbox processing procedures and tools.
- Collaborated with management to improve workflow efficiency within the department.
- Implemented quality control measures to enhance processing accuracy and reliability.
- Managed multiple tasks simultaneously while adhering to strict deadlines.
- Ensured compliance with bank regulations and policies.
- Verified accuracy of data on payment documents.
- Monitored accounts for potential fraud or suspicious activity.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Lockbox Clerk
BNY Mellon
Pittsburgh, Pennsylvania
03.2018 - 03.2023
- Process incoming payments using lockbox processing systems.
- Sort and categorize checks for efficient data entry.
- Maintain organized documentation of all transactions handled.
- Collaborate with team members to streamline workflow procedures.
- Train new staff on lockbox operations and best practices.
- Assisted management with special projects as needed.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
- Managed multiple tasks simultaneously while meeting established deadlines.
- Verified customer account numbers and other pertinent information on incoming payments.
- Prepared and processed lockbox deposits for customers, ensuring accuracy of information and data entry.
Certified Nursing Assistant
South Western Veteran Center
Pittsburgh, PA
03.2009 - 08.2014
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health record systems.
- Collaborated with healthcare teams to develop and implement care plans.
- Maintained cleanliness and organization of patient areas to ensure safety.
- Supported mobility exercises for patients to enhance physical well-being.
- Provided emotional support to patients, fostering a compassionate environment.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Education
High School Diploma -
Bordentown Regional Highschool
Bordentown, NJ06-1999
Skills
- Lockbox processing
- Workflow optimization
- Banking compliance
- Data accuracy verification
- Fraud monitoring
- Team collaboration
- Attention to detail
- Problem solving
- Time management
- Communication skills
- Effective communication
- Reliability
- Multitasking capacity
References
References available upon request.
Timeline
Service Delivery Associate
SPS
04.2023 - 07.2025
Lockbox Clerk
BNY Mellon
03.2018 - 03.2023
Certified Nursing Assistant
South Western Veteran Center
03.2009 - 08.2014
High School Diploma -
Bordentown Regional Highschool