Luan Delince
Brooklyn,New York
Summary
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer relation and training in resolving problems and improving customer satisfaction. Motivated to learn, grow and excel in Service Industry.
Overview
13
13
years of professional experience
Work History
Prime Now Associate
Amazon
, Ny
07.2018 - Current
- Prepare customer orders received from online Purchases
- Stock and receive goods from vendors
- Interact with management to resolve and issues that may arise
- Participate in team building sessions
- Work in fast pace environment.
Proxy Service Representative
ComputerShare
Jersey City, NJ
09.2017 - 12.2017
- Soliciting outbound proxy calls to current shareholders about their mutual account
- Provide clients with general information concerning proxy vote
- Assisted clients with casting their vote via telephone
- Achieved Quota for amount of surveys needed for a month Handle 80-100 to calls per night.
Inside Sales Coordinator/Admin Assistant
MediQuire
, NY
12.2015 - 08.2016
- Uncovered and qualified Prospects and healthcare sales opportunities in targeted markets using external resources
- Researched Clients business issues and goals to offer appropriate solutions
- Prioritized daily work flows, including all inbound calls, quotes, and sales-related inquiries, Managed office supplies, vendors, organization and upkeep.
Remittance Specialist
JPMorgan Chase
Brooklyn, NY
06.2015 - 09.2015
- Reviewed each payment according specific client company instructions thoroughly to eliminate errors that would have critical consequences
- Extract checks and accurately batched them for processing to ensure delivery to correct accounts
- Streamlines daily reporting information entry for efficiency of record keeping purposes.
Retail Sales/Customer Support
Verizon Wireless
Columbia, MD
12.2005 - 08.2013
- Provided price and quotation as requested by account managers
- Coordinate large sales opportunities
- Responded to all customer service inquiries regarding pricing, products and services
- Politely assisted customers in person and via telephone
- Handle daily heavy flow of paperwork and cooperated with accounting departments on invoicing and shipping problems
- Consistently hit And exceed sales goals.
Education
Certificate - Medical Billing & Coding
Borough of Manhattan Community College of The City University of New York
New York, NY11.2020
Skills
- Effective Customer Communication
- Great interpersonal skills
- Skilled Multi-tasker
- Courteous with Strong Service Mindset
- Customer Service Expert
- Order Packing and Shipping
- Data Entry and Maintenance
- Lockbox Processing
Timeline
Prime Now Associate
Amazon
07.2018 - Current
Proxy Service Representative
ComputerShare
09.2017 - 12.2017
Inside Sales Coordinator/Admin Assistant
MediQuire
12.2015 - 08.2016
Remittance Specialist
JPMorgan Chase
06.2015 - 09.2015
Retail Sales/Customer Support
Verizon Wireless
12.2005 - 08.2013
Certificate - Medical Billing & Coding
Borough of Manhattan Community College of The City University of New York
Similar Profiles
Mary (Molly) Kemmerly SorensonMary (Molly) Kemmerly Sorenson
Staffing Administrator at AmazonStaffing Administrator at Amazon
Kayla HowardKayla Howard
Fulfillment Associate at AmazonFulfillment Associate at Amazon
Roopesh PasulotiRoopesh Pasuloti
Inventory Control and Quality Assurance Associate at AmazonInventory Control and Quality Assurance Associate at Amazon