Danielle Richardson
DeSoto
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in said role.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Manicurist
HUNCHO NAILS LLC
04.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Promoted business via social media to generate leads and maximize brand identity.
Data Entry Clerk
State Farm
04.2020 - 04.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Processed eligibility and benefits verification and authorization requests.
- Followed up on denials, late payments, extensions and other special circumstances.
Customer Service Representative
Nationwide Debt Reduction Services
07.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Built rapport with creditors, facilitating successful negotiations on behalf of clients in distressing financial situations.
Data Analyst
Capital One
05.2018 - 07.2019
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
Education
No Degree - Manicurist
Tint School of Cosmetology
Grand Prairie, TX08-2019
High School Diploma -
DeSoto High School
DeSoto, TX06-2015
Skills
- Data visualization and presentations
- Excel functions
- Attention to detail
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Problem resolution
- Conflict resolution
- Microsoft Excel
- Payment processing
Certification
- Cosmetology License - Texas Board of Cosmetology.
Timeline
Licensed Manicurist
HUNCHO NAILS LLC
04.2020 - Current
Data Entry Clerk
State Farm
04.2020 - 04.2022
Customer Service Representative
Nationwide Debt Reduction Services
07.2019 - 02.2020
Data Analyst
Capital One
05.2018 - 07.2019
No Degree - Manicurist
Tint School of Cosmetology
High School Diploma -
DeSoto High School
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