Quynh Ho
Tempe,AZ
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Brings fresh perspective and strong commitment to quality and success.
Overview
4
4
years of professional experience
Work History
Licensed Manicurist
Aria Nail Bar
Tempe, AZ
01.2023 - Current
- Increased sales volume with strategic promotion of supplementary nail treatments.
- Developed and enforced measures to ensure timely confirmations, minimizing missed appointments.
- Maintained synchronized schedules across team members for improved client experience.
- Fostered strong customer relationships through consistent engagement.
Inbound Problem Solver
Amazon
Goodyear, AZ
03.2021 - 11.2022
- Identified trends in inbound issues, collaborating with the team to develop proactive strategies for addressing recurring problems.
- Conducted thorough research on complex issues before proposing solutions, ensuring accuracy in the information provided.
- Utilized advanced problem-solving techniques to address unique customer concerns, often finding creative solutions that exceeded expectations.
- Resolved inbound issues by promptly addressing customer concerns and providing effective solutions.
- Cross-trained and provided backup support for organizational leadership.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Outbound Warehouse Associate
Amazon
Goodyear, AZ
12.2020 - 11.2022
- Elevated the efficiency of fulfilling orders through consistent surpassing of daily targets.
- Checked and rechecked orders before packaging and shipping items.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
Education
High School Diploma -
Mojave High School
Hesperia, CA05.2014
Skills
- Team building
- Data entry
- Time management
- Reliability
Timeline
Licensed Manicurist
Aria Nail Bar
01.2023 - Current
Inbound Problem Solver
Amazon
03.2021 - 11.2022
Outbound Warehouse Associate
Amazon
12.2020 - 11.2022
High School Diploma -
Mojave High School