Jonnesha Wilson
Summary
Detail-oriented manicurist and supervisor known for strong organizational and time management skills. Demonstrated ability to manage high-volume client appointments while maintaining exceptional service standards. Prepared to contribute to a thriving team environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Manicurist
Self
Birmingham
04.2019 - Current
- Provided manicures, pedicures, and nail enhancements to diverse clientele.
- Ensured cleanliness and organization of workspace and tools to provide a safe and welcoming environment.
- Met with clients to discuss needs, service preferences and special requests.
- Executed high volume of gel, acrylic, and natural manicures for daily clientele, enhancing customer satisfaction.
- Built repeat client base to increase profits and stabilize cash flow.
- Managed daily customer appointments and updated master schedule to optimize service flow.
Valet Parking Supervisor
Parking Management Services
Birmingham
08.2022 - 03.2024
- Supervised valet staff to streamline vehicle retrieval process and improve customer satisfaction.
- Trained new attendants on safety procedures and customer service standards to ensure compliance and elevate service quality.
- Monitored vehicle flow during peak hours to maintain quick service.
- Resolved customer concerns promptly to maintain high service standards and foster positive guest experiences.
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
Housekeeping Supervisor
Marriott
Birmingham
10.2016 - 08.2019
- Supervised daily housekeeping operations, ensuring adherence to Marriott's high cleanliness standards.
- Trained and mentored staff on effective cleaning techniques and safety protocols, enhancing team competence.
- Managed inventory of cleaning supplies and equipment, optimizing availability for operational needs.
- Inspected guest rooms and common areas to ensure adherence to quality guidelines.
Daycare Provider Assistant
Ericka's Angels Daycare
Birmingham
07.2015 - 02.2017
- Assisted in daily care and supervision of children in a nurturing environment.
- Engaged children in educational activities to promote learning and development.
- Prepared nutritious meals to meet dietary needs of all children.
- Ensured clean and organized play areas and classrooms to promote a safe environment.
- Helped implement safety protocols to ensure a secure environment for children.
- Maintained confidentiality of information pertaining to students' personal lives or medical conditions.
- Monitored student performance and provided individualized support to enhance learning outcomes.
- Encouraged positive social interactions among peers through modeling appropriate behaviors.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN05-2032
Skills
- Acrylic application mastery
- Acrylic application
- Waterless manicures
- Polish application
- Manicures
- Hand massage
- Appointment scheduling
- Customer service
- Service promotion
- Time management
- Organizational skills
- Team building
- Training and mentoring
- Communication strategies
- Conflict resolution
- Behavioral assessment
- Child development
Languages
Spanish
Professional
Certification
- TBOC- Licensed Manicurist
- Medication Management & Administration
- Security Guard Force Management & Operations
Timeline
Valet Parking Supervisor
Parking Management Services
08.2022 - 03.2024
Licensed Manicurist
Self
04.2019 - Current
Housekeeping Supervisor
Marriott
10.2016 - 08.2019
Daycare Provider Assistant
Ericka's Angels Daycare
07.2015 - 02.2017
Bachelor of Science - Psychology
Capella University