Jacqueline Leite
Hyannis,MA
Summary
Detail-oriented Manicurist with many years of experience. Expert in manicure and pedicure techniques with dedication to modernizing salons for best-in-class customer service. Outgoing and friendly worker with proven history of reliability, integrity, and excellent final products.
Overview
1
1
Language
25
25
years of professional experience
Work History
Licensed Manicurist
Self Employed Services
Hyannis, MA
04.2018 - Current
- Expertly applied gel and acrylic nail enhancements using industry-standard techniques.
- Performed high volume of daily customers gel, acrylic, and natural manicures.
- Provided comprehensive manicure services, including nail shaping, cuticle trimming and polishing.
- Provided personalized nail care services to diverse clientele.
- Educated clients on proper nail care and maintenance practices.
- Utilized sanitation practices to ensure compliance with health regulations.
- Developed strong client relationships through excellent communication skills.
- Managed appointment scheduling to optimize workflow efficiency and client satisfaction.
- Built repeat client base to increase profits and stabilize cash flow.
- Attended continuing education classes to stay up-to-date on latest trends in the industry.
- Researched and implemented new nail trends to enhance service offerings.
- Communicated effectively with co-workers to ensure smooth running of daily operations.
- Assisted with inventory management by ordering supplies.
- Conducted regular maintenance checks on all equipment to ensure safety standards were met.
Banking Customer Service Representative
HSBC Bank
Curitiba, , Brasil
01.2002 - 12.2009
- Assisted customers with banking inquiries and transactions efficiently.
- Handled customer complaints and resolved issues promptly.
- Educated clients on banking products and services effectively.
- Processed account openings, closures, and updates accurately.
- Maintained accurate records of customer interactions and transactions.
- Provided support during high-volume service periods with professionalism.
- Received telephone calls from customers regarding their accounts or services provided by the bank.
Skills
- Nail enhancements application
- Acrylic nail application master
- Acrylic application
- Dip powder technique
- UV gel system
- Sculptured nails
- Nail artistry
- Manicure techniques
- French manicure
- Polish application
- Nail shaping
- Sanitation practices
- Client care education
- Client service quality
- Nail care treatment
- Appointment management
- Appointment scheduling
- Inventory control
- Workflow management
- Time optimization
- Equipment maintenance
- Issue resolution
- Dispute resolution
- Spa pedicure
- Paraffin treatments
- Electric filing
- Hand massage techniques
- Hand massage
- Customer relationship management
- Collaborative teamwork
- Hand massage
Languages
Portuguese
Native/ Bilingual
Timeline
Licensed Manicurist
Self Employed Services
04.2018 - Current
Banking Customer Service Representative
HSBC Bank
01.2002 - 12.2009