Danielle Robinson
Jacksonville
Summary
Obtain a position at company where I can maximize my communication skills and my problem-solving abilities, as a team player in a people-oriented organization where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.
Overview
21
21
years of professional experience
Work History
Scheduling Coordinator lll
HopCo
Jacksonville
10.2025 - Current
- Coordinated patient appointments and managed scheduling for multiple healthcare providers.
- Managed calendar systems and scheduling software for streamlined appointment settings.
- Verified insurance authorizations with payers via telephone or web-based systems.
- Processed patient authorizations for medical services and procedures.
- Researched patient eligibility, coverage information, and benefit levels.
- Coordinated communication between providers, patients, payers, and other departments.
- Performed data entry into various computer systems including but not limited to EMRs and CRMs.
- Assigned appropriate codes for diagnoses and procedures using coding manuals.
Console Operations
Baptist Health
Jacksonville
03.2024 - Current
- Emergency Code Management: Emergencies like cardiac arrests, fires, or trauma alerts. Immediately broadcast overhead announcements or trigger paging systems to mobilize the hospital’s rapid response teams. Full documentation of each emergency code. Contact all administrators.
- Monitored console for alarms and system performance issues.
- Assisted public by answering inquiries about visiting hours, patient calls, and campus operations across 13 hospitals.
- Monitored console to ensure timely response to alarms and maintain system functionality.
- Reported incidents and accidents to medical and law enforcement, documenting shift activities for accurate record keeping.
Dispatcher / Bed Control Coordinator / Manager 2
Sodexo
Jacksonville
11.2019 - 03.2024
- Determines, explains and develops dispatcher logic and transporter activities. Transported patients to various departments.
- Directed housekeeping staff and transporters, ensuring timely task completion and monitoring procedures for service and operations.
- Directs the activity of the housekeeping staff and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion task, and follows up on issues related to service and operations.
- Developed dispatcher logic and coordinated transporter activities, facilitating patient transport as needed.
- Serves as a liaison between Nursing Management, other operations departments.
- Fostered positive customer service relationships with patients, families, visitors, and staff, ensuring accurate and timely dispatch of room turnover requests. Ensured maximum staff productivity.
- Resolves problems related to patient, visitor, staff or employee complaints. recommends solutions for ongoing or recurring issues.
- Monitoring and controlling all activities and operations in the computer room.
Invoicing / Shipping / Receiving / Scheduling
DSG Harmony
Jacksonville
05.2017 - 06.2019
- Processed incoming shipments of dental cases, including unpacking, documenting, and disinfecting items to ensure compliance with hygiene standards.
- Completely reads prescription and assigns proper case pan.
- Document all materials received from the dental office.
- Packed and shipped dental cases for delivery through local and national carriers, ensuring timely arrival to maintain service commitments.
- Organize and digitize paperwork.
- Monitored inventory levels of shipping supplies to ensure availability for operations.
- Prepared invoices accurately and on time, supporting efficient billing processes and enhancing customer satisfaction.
- Reading and understanding dental terminology.
- Assist in packing finished goods for shipment, and posting and mailing when requested.
Donor Floor Tech / Medical Receptionist
BPL Plasma
Jacksonville
02.2015 - 05.2017
- Maintain orderly filing system, purging records regularly.
- Perform finger stick, test sample, and record other donor measures to include hematocrit, total protein and weight.
- Monitor donors during donation process and respond to donor reactions.
- Prepared and assembled new and repeat donor charts, facilitating efficient donor processing.
- Executed essential entry-level tasks in phlebotomy operations, ensuring accuracy and compliance.
- Install, prime, and disconnect disposable sets on the plasmapheresis machines.
- Operate, maintain, and perform troubleshooting of plasmapheresis machines.
- Monitored donors during donation process, promptly responding to reactions to ensure donor safety.
Billing Supervisor
Incomm
Jacksonville
12.2010 - 02.2015
- Coached, trained, motivated, and mentored a team of 15-25 agents.
- Reviewed performance of agents and recommended promotions.
- Resolved escalated issues in an efficient and timely manner.
- Handle escalations and ensure customers do not bear any ill-feelings about the company.
- Reviewed agent performance and recommended promotions based on individual contributions.
- Coached, trained, and mentored a team of 15-25 agents to enhance team capabilities.
- Implemented empathy training program.
- Designed and implemented an empathy training program to enhance team interactions.
Store Manager
Metro PCS
Jacksonville
07.2005 - 01.2011
- Handled every phase of daily store operations.
- Maximized sales and profitability of assigned areas through execution of company programs.
- Managed inventory control processes to ensure accurate stock levels and minimize discrepancies, receiving; merchandising and store maintenance.
- Achieved the highest sales growth in region; store was chosen as a model store for the district.
- Established sales goals and managed budgets, developing sales forecasts to align with store objectives.
- Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.
- Managed personnel, merchandise selection, presentation, and store operations.
- Oversaw the entire store operations.
- Managed all aspects of merchandising, window displays, and stocking.
- Monitored sales tracking systems to provide accurate reporting and insights for management. and reporting, inventory control, and employee payroll.
- Assisted owners in all areas of resets, remodels, relocations, and new store openings.
- Ensured excellence in customer service and resolved all problems.
- Responsible for every phase day-to-day store operations.
Education
High School Diploma -
Mandarin High
CPR Certification 2026 - CPR
Baptist Health
Skills
- Scheduling software
- Scheduling appointments
- Patient management
- Medical coding
- Insurance processing
- Data entry
- Excel
- Medicall
- Telemediq
- Oracle
- Athena
- Availity
- Emergency management
Timeline
Scheduling Coordinator lll
HopCo
10.2025 - Current
Console Operations
Baptist Health
03.2024 - Current
Dispatcher / Bed Control Coordinator / Manager 2
Sodexo
11.2019 - 03.2024
Invoicing / Shipping / Receiving / Scheduling
DSG Harmony
05.2017 - 06.2019
Donor Floor Tech / Medical Receptionist
BPL Plasma
02.2015 - 05.2017
Billing Supervisor
Incomm
12.2010 - 02.2015
Store Manager
Metro PCS
07.2005 - 01.2011
High School Diploma -
Mandarin High
CPR Certification 2026 - CPR
Baptist Health