Results-oriented Supervisor with extensive experience in training staff and conducting client assessments to improve service quality and compliance. Led teams of 15 while ensuring adherence to state and federal regulations. Committed to enhancing community living outcomes through effective leadership and mentorship.
Overview
17
17
years of professional experience
Work History
Supervisor of Care & Development
Rhode Island Community Living and Supports
Cranston, Rhode Island
01.2022 - Current
Oversaw daily operations of community living programs for individuals with disabilities, ensuring high-quality support and engagement.
Trained and mentored new staff on care practices and organizational policies.
Coordinated staff schedules to optimize client support and maintain consistent coverage.
Implemented quality assurance measures to elevate service delivery standards.
Conducted regular assessments of client needs and evaluated care plans.
Cultivated communication between families, clients, and support staff to enhance service delivery and satisfaction.
Monitored client progress and documented behavioral, health, or situational changes.
Ensured compliance with federal HIPAA regulations in managing confidential information.
Community Living Aide
BHDDH/RICLAS
Cranston, Rhode Island
09.2008 - 01.2022
Supported individuals with daily living activities and personal care needs.
Coordinated recreational outings and social events to enhance community integration for individuals.
Delivered emotional support during challenging situations to foster resilience in clients.
Documented client progress and communicated updates to team members consistently.
Demonstrated effective problem-solving skills in high-pressure circumstances.
Trained new staff on best practices for supporting individuals in community settings.
Supported meal planning, preparation, and cleanup to ensure nutritious and enjoyable dining experiences.
Maintained accurate documentation to ensure compliance with agency standards and HIPAA regulations.
Education
Associate of Arts - Early Childhood Special Education
Community College of Rhode Island
Lincoln, RI
01-2003
Skills
Client assessment and care planning
Quality assurance and compliance
HIPAA regulations adherence
Staff training and development
Community integration strategies
Timeline
Supervisor of Care & Development
Rhode Island Community Living and Supports
01.2022 - Current
Community Living Aide
BHDDH/RICLAS
09.2008 - 01.2022
Associate of Arts - Early Childhood Special Education
OPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro TelecommunicationsOPERATIONS MANAGER; TRAINING AND DEVELOPMENT DIRECTOR; HUMAN RESOURCES; SUPERVISOR; AGENT (All Remote Positions) at HomePro Telecommunications