Danielle Ross
Summary
21 years hands-on experience: Customer service, Clerical, office management, scheduling, support services, data analysis, and research collection. Attention to details and strong follow through. Extremely sociable and able to put visitors at ease. Collecting and recording statistical and confidential information. Able to coordinate multiple projects and meet deadlines under pressure. Organization specialist, able to ensure smooth and efficient flow of functions. Decisive and direct, yet flexible in responding to constantly changing environments. Skilled in planning and execution of special projects during time-critical assignments.
Overview
26
26
years of professional experience
Work History
Courier
FedEx
Chicago, IL
01.2005 - Current
- Managed and processed all orders and sales contracts.
- Coordinated inventory and prepared packages to be shipped out.
- Resolved shipping discrepancies, invoicing errors and customer’s complaints.
- Responsible for processing customer’s passport photos and outgoing shipments.
- Delivered packages efficiently within designated routes to ensure timely customer satisfaction.
- Operated delivery vehicles in compliance with safety regulations and company policies.
- Maintained accurate records of deliveries, pickups, and customer interactions for operational efficiency.
- Conducted regular vehicle inspections to ensure reliable operation and adherence to safety standards.
Library Assistant
Olivet College Library
Olivet, MI
01.2003 - 01.2004
- Issued library cards to students and residents.
- Organized books on shelves and reshelf books.
- Responsible for sale of books, collection of fines and other cash transactions.
- Assisted students with researching material, faxing services and other resources.
Sales Rep./Cashier
American Girl Place
Chicago, IL
01.2003 - 01.2003
- Performed cash/credit transactions for sale of products.
- Located books and assisted customers with books sales.
Clerical Assistant
Cook County Hospital
Chicago, IL
01.2000 - 01.2000
- Provided clerical support, assisting with faxing, filing, and copying projects.
- Collected messages, correspondence and data throughout different departments.
Education
Bachelors of Arts - Psychology
Olivet College
Olivet, MI01.2004
Skills
- Service-Oriented/Product Implementation
- Answering phones/Filing/Internet Research
- Document Management/Organization
- Scheduling/Workflow Management
- Administrative/Business Management
Accomplishments
Sorority Nu Gamma Xi INC
Providing varies different community service projects .
Recycling, volunteering at race car events, sports events
Timeline
Courier
FedEx
01.2005 - Current
Library Assistant
Olivet College Library
01.2003 - 01.2004
Sales Rep./Cashier
American Girl Place
01.2003 - 01.2003
Clerical Assistant
Cook County Hospital
01.2000 - 01.2000
Bachelors of Arts - Psychology
Olivet College