Danielle Ross
Casper,WY
Summary
Dynamic Bar Manager with proven expertise in beverage creation, menu development, and customer relationship management. Committed to fostering a positive atmosphere and resolving customer complaints efficiently.
Overview
13
13
years of professional experience
Work History
Bar Manager
The Office Bar and Grill
Casper, WY
05.2017 - Current
- Oversees daily operations of the bar, ensuring smooth service flow, ensuring efficient service delivery.
- Develops seasonal drink menus that elevates customer experience.
- Supervises and trains staff on cocktail preparation and service protocols.
- Addresses customer complaints promptly, fostering a positive atmosphere.
- Monitors patron alcohol consumption to encourage safety.
- Efficiently maintains inventory by ordering necessary supplies.
- Conducts regular inventory checks to ensure stock accuracy. Oversaw bar supplies and stocked work areas.
Server
Firerock Steakhouse
Casper, WY
04.2013 - 04.2017
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Coordinated with hosts, bussers, and kitchen staff to streamline service and ensure timely delivery of orders.
- Processed orders efficiently using point-of-sale systems.
- Managed cash and credit transactions accurately during shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Central High School
Cheyenne04-2013
Some College (No Degree) - Radiology
Casper College
CasperSkills
- Beverage creation
- Menu development
- Alcohol compliance
- Inventory management
- Cost control
- Staff training
- Safe serving practices
- Customer relationship management
- Problem-solving
- Conflict resolution
Timeline
Bar Manager
The Office Bar and Grill
05.2017 - Current
Server
Firerock Steakhouse
04.2013 - 04.2017
High School Diploma -
Central High School
Some College (No Degree) - Radiology
Casper College