Danielle Sanders
Tampa
Summary
Dedicated dental professional with 15 years of experience in dental assisting, insurance, claims processing, and patient care. Expertise in insurance verification, claims submission, and treatment coordination enhances operational efficiency. Knowledgeable in Dentrix, Open Dental, dental coding, and HIPAA compliance, contributing to improved patient relationships and practice growth.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Coordinator for a nonprofit organization
NORTH FLORIDA RURAL HEALTH
Chattahoochee
02.2025 - Current
- Organized community outreach programs, increasing participation in health awareness initiatives.
- Coordinated patient appointments and managed scheduling to optimize provider availability.
- Facilitated communication between staff and patients, ensuring timely resolution of healthcare inquiries.
Dental Insurance Coordinator/ Lead assistant
Dental Associates of Florida
Tampa
12.2021 - Current
- Investigated claims to resolve discrepancies and ensure timely processing.
- Verified patient insurance information to ensure coverage eligibility. Applying coverage and benefits. accurately submitting claims.
- Oversee the analysis of a claim to ensure the clients receive their entitled financial settlement.
- Maintained up-to-date knowledge of industry regulations and changes in insurance laws affecting coverage requirements or claim procedures.
- Processed insurance claims and maintained accurate documentation for efficient reimbursement.
- Every day task of a dental assistant
- Managed patient scheduling and appointment reminders, reducing missed appointments by XX%.
- Implemented an efficient inventory management system to track and reorder dental supplies, reducing waste by XX%.
Dispacter Owner/operater
Wiggins Hauling LLC
Tampa
01.2020 - 01.2024
- Coordinated and dispatched fleet of XX vehicles, achieving timely delivery of goods and services.
- Managed daily schedules, assigning drivers to routes based on customer demands and driver availability, optimizing service delivery.
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation.
- Responded promptly to customer inquiries, resolving delivery or pick-up issues to enhance customer satisfaction.
- Managed accounts payable and receivable processes, ensuring accurate and timely recording of financial transactions.
- Performed monthly bank reconciliations to verify the accuracy of financial data.
- Prepared and analyzed financial statements, including balance sheets, income statements, and cash flow statements.
- Implemented efficient bookkeeping procedures that reduced errors by XX%.
Claims Specialist /part time remote
The Cigna Group
Tampa
10.2019 - 12.2021
- Answering phone calls from patients, providers, and pharmacies, using good judgment in responding to questions by various medical personnel.
- Coordinate care for members as appropriate such as scheduling appointments, creating authorizations to facilitate/ expedite members' request.
- Gathered clinical information and processed referrals, pre-certifications, pre-determinations, and authorizations in accordance with insurance plan requirements.
- Coordinate care for members as appropriate such as scheduling appointments, creating authorizations to facilitate/ expedite member's request.
- Implemented cost containment techniques that effectively reduced overall claim costs.
- Worked remotely to manage tasks and communications effectively.
Dental Assistant
Advance Dental Care of Brandon
Brandon
12.2017 - 07.2021
- Assisted dentist during dental procedures, ensuring patient comfort and safety.
- Prepared treatment rooms for patient visits, sterilizing instruments and setting up necessary equipment.
- Managed inventory of dental supplies, ensuring consistent availability of materials for efficient patient care.
- Maintained strict adherence to infection control protocols, including proper handling and disposal of hazardous materials.
- Supported patients with special needs or anxiety, fostering a calm and reassuring environment to enhance patient experience.
- Fabricated custom trays for teeth whitening treatments based on dentist's specifications.
- Took and developed dental x-rays, providing high-quality images essential for accurate diagnosis.
Receptionist & Administration
Rehab and Pain Acupuncture Center
06.2015 - 10.2017
- Supervised secretaries, receptionists, and medical billers and coders to ensure efficient office operations.
- Oversaw billing, coding, and collections processes to maintain accurate financial records.
- Maintain medical records.
- Pay medical office bills.
- Processed financial deposits at the bank.
- Oversee billing, coding, and collections.
- Completed payment of medical office bills to maintain vendor relationships.
- Proactively communicated with internal and external customers to enhance service delivery.
- Responsible for case-specific sales support processes.
Administrative Assistant
Community Dental Service
Tampa
07.2012 - 12.2014
- Assisted patients with their needs in a compassionate manner.
- Contacted borrowers regarding accounts delinquent by 44 days or less to facilitate timely resolution.
- Updated and maintained patient records.
- Excelled in a fast-paced high-volume environment.
- Met all company metrics and performance expectation.
- Collect payments and assisted in all payrolls.
- Contact borrowers in regard to delinquent accounts that are 44 days or less past.
- Collected payments and supported payroll processing to ensure accuracy and timeliness.
- Answering all incoming maintenance calls from all banks/branches.
Lead Dental Assistant
River Hills Dentistry
Valrico
12.2012 - 07.2014
- Develop and present patient treatment plans to ensure effective care.
- Verify and submit insurance.
- Coordinate patient schedules to optimize clinic workflow.
- Managed scheduling for three patient columns daily of patients daily.
- Complete weekly inventory to maintain adequate supply levels.
- Meet monthly department productivity and quality standards.
- Valrico, FL
Claims Specialist
Express Dental Care
Tampa
06.2010 - 09.2012
- Resolved medical claims through documentation review, benefit calculation, and payment initiation or denial letter composition.
- Examined medical treatment records and bills to assess liability extent and support decision-making.
- Examined medical treatment records and medical bills to gauge overall extent of liability.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Processed medical claims by applying established criteria for approvals and denials.
Front Desk/ Back-office Assistant
Great Expression
09.2011 - 07.2012
- Incoming calls, making appointments for patients.
- Engaging in customer interaction on every call.
- Executed up-selling strategies during patient consultations.
- Engaged in customer interaction on every call.
- Performed dental cleanings.
Education
Hillsborough Community College
Diploma -
Concorde Career College
High School -
Armwood Senior High School
Skills
- Program coordination
- Patient scheduling
- Appointment scheduling
- Claim processing
- Insurance verification
- Healthcare communication
- Health communication
- Customer relationship management
- Data management
- Treatment coordination
- Team supervision
- Patient outreach
- Oral health education
- Cross-training capabilities
- Organizational skills
- Teamwork and collaboration
- Teamwork and collaboration
Certification
- CPR Certification
- Certified Dental Assistant
- Registered Dental Assistant
- X-Ray Certification
- Radiation Health & Safety Certification
Languages
English
Timeline
Coordinator for a nonprofit organization
NORTH FLORIDA RURAL HEALTH
02.2025 - Current
Dental Insurance Coordinator/ Lead assistant
Dental Associates of Florida
12.2021 - Current
Dispacter Owner/operater
Wiggins Hauling LLC
01.2020 - 01.2024
Claims Specialist /part time remote
The Cigna Group
10.2019 - 12.2021
Dental Assistant
Advance Dental Care of Brandon
12.2017 - 07.2021
Receptionist & Administration
Rehab and Pain Acupuncture Center
06.2015 - 10.2017
Lead Dental Assistant
River Hills Dentistry
12.2012 - 07.2014
Administrative Assistant
Community Dental Service
07.2012 - 12.2014
Front Desk/ Back-office Assistant
Great Expression
09.2011 - 07.2012
Claims Specialist
Express Dental Care
06.2010 - 09.2012
Hillsborough Community College
Diploma -
Concorde Career College
High School -
Armwood Senior High School