Danielle Sawyer
Chesapeake,VA
Summary
Accomplished Customer Advocate at Sutherland, leveraging problem-solving skills and a service-oriented mindset to enhance customer satisfaction. Spearheaded cross-functional team collaborations, improving processes by 20%. Proficient in data entry and conflict resolution, consistently delivering high-quality service. Recognized for maintaining professionalism under pressure and fostering a collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Student
Sentara College of Health Sciences
Chesapeake, VA
03.2026 - Current
- Performing clinical on IMCU unit
- Performing within my scope of practice a a Patient Care Technician
Customer Advocate
Sutherland
02.2023 - Current
- Addressed customer inquiries by employing effective communication and problem-solving techniques.
- Facilitated collaboration among cross-functional teams to optimize customer experience processes.
- Evaluated customer feedback to uncover trends and propose actionable improvements.
- Conducted training sessions for new staff on customer service protocols.
- Oversaw escalated issues, ensuring prompt resolutions and enhanced customer satisfaction.
- Resolved challenging customer issues with poise and professionalism, ensuring high levels of customer satisfaction.
- Recorded customer concerns and inquiry resolutions in internal database to enhance service quality.
Packer
QVC Distribution Center
Suffolk, VA
06.2017 - 02.2018
- Operated packaging equipment to efficiently prepare products for shipment.
- Ensured accuracy in order fulfillment by verifying product quantities and specifications.
- Maintained cleanliness and organization of packing area to support safety standards.
- Collaborated with team members to streamline packaging processes, enhancing workflow efficiency.
- Assisted in training new staff on proper packing techniques and safety protocols.
- Conducted quality checks on packaged items to minimize errors and returns.
- Adapted to changing priorities, demonstrating flexibility during peak operational periods.
- Utilized handheld scanners for inventory tracking and order management within warehouse systems.
Education
Patient Care Technician
Sentara College of Health Sciences
Chesapeake, VASkills
- Customer services
- Data entry skills
- Conflict resolution
- Service-oriented mindset
- Assertiveness
- Healthcare assistance
- Task scheduling
- Active learning
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Calm and professional under pressure
- Multitasking Abilities
- Computer skills
Accomplishments
- The National Society of Leadership and Success Alumni
- Current Volunteer for the Food Bank
Certification
BLS Certification-Through 03/2028
Timeline
Student
Sentara College of Health Sciences
03.2026 - Current
Customer Advocate
Sutherland
02.2023 - Current
Packer
QVC Distribution Center
06.2017 - 02.2018
Patient Care Technician
Sentara College of Health Sciences