Danielle Schneider
Summary
Customer Experience Specialist with over 5 years of success in the education, technology, and service industries. Skilled in resolving high-volume client inquiries, streamlining enrollment and compliance documentation, and enhancing satisfaction scores across multiple platforms (phone, chat, CRM). Recognized for consistently maintaining a high satisfaction score while handling inquiries with empathy and efficiency. FAA-certified and trained in Disney’s gold-standard service model.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
Epic Charter Schools
Oklahoma City, OK
10.2023 - Current
- Handled 50–75 customer interactions daily via phone, chat, and email with 95% satisfaction score.
- Streamlined enrollment documentation, reducing processing time significantly.
- Maintained detailed records in PowerSchool to support over 1,000 active student files.
- Guided prospective families in submitting proper documentation to ensure state compliance.
Flight Attendant
American Airlines
04.2023 - 10.2023
- Delivered safety and service to over 250 passengers per flight.
- Resolved passenger concerns under pressure, ensuring smooth travel experiences.
- Promoted airline products, increasing loyalty sign-ups.
Service Advocate
Target
07.2020 - 10.2023
- Reduced wait times by assisting customers with returns and Drive Up orders.
- Resolved customer complaints and provided accurate product information.
- Ensured seamless shopping experiences through effective problem-solving.
Administrative Assistant
Top Notch Delivery Service
02.2021 - 04.2023
- Created and revised business documents using Microsoft Office.
- Scheduled appointments and maintained executive calendars.
- Answered phones and directed visitors while supporting designers and leadership.
Education
Associate in Arts -
Florida Gulf Coast University
Fort Myers05.2022
Skills
- Customer Relationship Management (CRM) Case & Ticket Resolution Documentation & Compliance
- Conflict Resolution & De-escalation Multichannel Communication Process Improvement
- Tools: PowerSchool, HubSpot, FreshService, Microsoft Office, Google Workspace
- Team Collaboration Time Management Service-Level Agreements (SLAs) First Aid & Emergency Protocols
Certification
- Disney’s Approach to Quality Service, The Disney Institute
- FAA Certified Flight Attendant
- CPR and First Aid Certified
References
References available upon request.
Timeline
Customer Experience Specialist
Epic Charter Schools
10.2023 - Current
Flight Attendant
American Airlines
04.2023 - 10.2023
Administrative Assistant
Top Notch Delivery Service
02.2021 - 04.2023
Service Advocate
Target
07.2020 - 10.2023
Associate in Arts -
Florida Gulf Coast University
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