Danielle Schroer
East Peoria,IL
Summary
Dynamic and results-driven professional with a strong background in customer service and teamwork, honed at McDonald's. Proven ability to enhance operational efficiency and train staff effectively. Skilled in cash handling and maintaining workplace safety, consistently delivering exceptional guest experiences while fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Team Member
Long John Silvers A&W
East Peoria, IL
04.2025 - Current
- Assisted in daily food preparation to ensure timely service during peak hours.
- Supported team members by training new staff on operational procedures and customer service standards.
- Processed customer orders efficiently to enhance overall dining experience.
- Maintained cleanliness of work areas to adhere to health and safety regulations.
- Collaborated with team members to streamline workflow during busy shifts.
- Coordinated with kitchen staff to ensure timely food delivery to customers.
- Utilized point-of-sale system for accurate data entry and transaction processing.
Front Desk Agent
Residence Inn Marriott
East Peoria, IL
08.2023 - Current
- Assisted guests with check-in procedures, ensuring a smooth arrival experience.
- Handled guest inquiries and requests, providing timely and accurate information.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Processed guest check-out efficiently, settling accounts and resolving discrepancies.
- Maintained cleanliness and organization of front desk area, enhancing guest impressions.
- Facilitated communication between departments to streamline guest services.
- Trained new front desk staff on procedures and customer service standards.
Team Leader
McDonald's
East Peoria, IL
03.2021 - 02.2023
- Led daily operations, ensuring efficient workflow and optimal service delivery.
- Trained new employees on company policies and procedures, enhancing their onboarding experience.
- Implemented process improvements that streamlined tasks and reduced service time.
- Coordinated with management to allocate resources effectively during peak hours.
- Maintained inventory levels by overseeing stock replenishment and ordering supplies.
- Supported team members by providing guidance on best practices and operational standards.
Education
Illinois Central College
East Peoria, ILHigh School Diploma -
East Peoria Community High School
East Peoria, IL05.2023
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Workplace safety
- Computer skills
- Creativity and innovation
- Organizing work stations
Timeline
Team Member
Long John Silvers A&W
04.2025 - Current
Front Desk Agent
Residence Inn Marriott
08.2023 - Current
Team Leader
McDonald's
03.2021 - 02.2023
Illinois Central College
High School Diploma -
East Peoria Community High School