Danielle Schultz
Waterville,MN
Summary
Dynamic Engagement Specialist skilled in problem-solving and effective communication. Expertise in developing content calendars and maintaining accurate customer engagement databases. Committed to improving customer experience through innovative engagement strategies and event management. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Engagement Specialist
UCare
Minneapolis, Minnesota
03.2021 - Current
- Developed educational materials for community outreach and member support programs.
- Coordinated events to encourage participation in wellness programs and resources.
- Documented interactions and insights to improve engagement strategies and services.
- Ensured compliance with all applicable regulations when planning events or activities related to customer engagement.
- Collaborated with internal teams to ensure successful implementation of initiatives designed to improve customer experience.
- Maintained customer engagement databases, ensuring accuracy of data entry.
- Developed and managed content calendars to ensure consistent and relevant communication across all channels.
- Utilized scheduling software to streamline appointment management processes.
Education
Associate of Applied Science - Registered Medical Assistant
South Central College
Mankato, MN05-2013
Skills
- Event coordination
- Customer engagement strategies
- Data management
- Community outreach
- Customer relationship management
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Active listening
- Creative thinking
- Verbal communication
- Dependable and responsible
- Calm under pressure
- Relationship building
- Customer service
- Computer skills
Certification
Registered Medical Assistant
Timeline
Engagement Specialist
UCare
03.2021 - Current
Associate of Applied Science - Registered Medical Assistant
South Central College