Nala Monson
Philadelphia,PA
Summary
Marketing Specialist
Marketing professional with a Bachelor's degree in Marketing and a Digital Marketing minor, bringing experience in client engagement, event coordination, marketing support, and business operations. Skilled in relationship management, stakeholder communication, project coordination, and developing engaging initiatives that enhance client experiences. Proven problem-solver with a proactive approach to collaboration, resource coordination, and supporting organizational goals.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Engagement Specialist
Merakey - Behavioral Health Outpati
Philadelphia
06.2025 - Current
- Serve as a liaison between clients, providers, and internal departments to facilitate communication, strengthen engagement, and resolve service barriers.
- Conduct high-volume outreach and follow-up while delivering professional client service and maintaining accurate, confidential documentation.
- Research community resources and service providers to identify solutions aligned with client needs, eligibility, and service requirements.
- Leverage client feedback and service trends to identify opportunities to improve services, engagement strategies, and overall client experiences.
Medical Office Assistant
Merakey - Behavioral Health Outpatient
Philadelphia, PA
05.2024 - 06.2025
- Manage multiple priorities simultaneously by assisting clients in person, responding to high-volume phone inquiries, coordinating appointments, and completing administrative tasks.
- Analyze scheduling and workflow processes to identify opportunities to improve operational efficiency and service delivery.
- Maintain accurate, confidential records and utilize EMR systems while ensuring compliance with HIPAA and organizational policies.
Camp Counselor/Childcare Worker
YMCA Child Development Center
Lansdown, PA
07.2022 - 08.2023
- Coordinated and facilitated engaging programs and activities designed to increase participation, teamwork, creativity, and social development.
- Managed multiple responsibilities while supervising large groups, adapting to changing schedules, and responding effectively to unexpected situations.
- Built strong relationships with children, families, and team members through effective communication, collaboration, and interpersonal skills.
Retail Sales Associate
Foot Locker
Willow Grove, PA
06.2022 - 05.2023
- Delivered personalized customer service to 20+ customers per shift, leveraging communication and product knowledge to create positive customer experiences.
- Managed multiple transactions and customer requests while maintaining accuracy, efficiency, and attention to detail.
- Monitored customer preferences and product trends while auditing 300+ items to support merchandising, inventory accuracy, and sales strategies.
Education
Bachelor of Science - Marketing
West Chester University
West Chester, PA 08.2019 - 08.2023
Skills
- Client and Customer Engagement
- Project Coordination
- Consumer and Market Insights
- Organization and Attention to Detail
- Microsoft Office
- Event Logistics and Coordination
- Problem Solving
- Time Management and Multitasking
- Teamwork and Collaboration
- Goggle Suite
- Brand awareness
Relevant Marketing and Event Experience
Assistant Event Coordinator | Freedom Dance Party Company – Roll The Dice Entertainment
June 2026 – Present
- Coordinate event logistics, client communication, vendor schedules, and on-site execution to meet client expectations and ensure successful events.
- Manage guest check-in, registration, event materials, and on-site support to create a seamless attendee experience.
Assistant Event Planner | Ki Kreations – Creating Memories Personally for You
April 2021 – Present
- Coordinate event logistics, vendors, catering, setup, and visual requirements to support successful event execution.
- Conduct market and project research to support event planning, marketing initiatives, and client satisfaction.
Assistant Event Coordinator | Planning 2 Perfections
January 2024 – January 2024
- Supported event setup, catering, equipment coordination, vendor communication, and on-site logistics.
- Assisted with event operations and maintained organized supplies to support efficient and seamless event execution.
Merchandise Marketer | Umma Shop
June 2022 – August 2022
- Developed merchandise marketing strategies to increase product visibility and support sales across retail channels.
- Conducted market research and trend analysis to inform product selection, pricing, and promotional strategies.
Timeline
Engagement Specialist
Merakey - Behavioral Health Outpati
06.2025 - Current
Medical Office Assistant
Merakey - Behavioral Health Outpatient
05.2024 - 06.2025
Camp Counselor/Childcare Worker
YMCA Child Development Center
07.2022 - 08.2023
Retail Sales Associate
Foot Locker
06.2022 - 05.2023
Bachelor of Science - Marketing
West Chester University
08.2019 - 08.2023