Zakiya Robinson
Denton
Summary
Skilled Engagement Specialist with background in client relationship management and strategic planning. Strengths include innovative problem-solving, project management, and adept communication skills. Known for driving customer satisfaction through tailored engagement strategies while fostering cross-functional collaboration to ensure desired objectives are met.
Overview
5
5
years of professional experience
Work History
Engagement Specialist
Carenet
San Antonio
10.2023 - Current
- Facilitated patient engagement through effective communication and support strategies.
- Coordinated outreach initiatives to enhance client satisfaction and retention.
- Developed training materials for new staff on engagement best practices.
- Evaluated feedback to improve programs and enhance patient experiences.
- Ensured compliance with all applicable regulations when planning events or activities related to customer engagement.
Call Center Agent
Westaff Temp Agency
West Monroe
11.2022 - 04.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Addressed customer account discrepancies and concerns.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Caregiver, Special Needs
Jaden Inc
Monroe
09.2020 - 07.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Customer Service Representative
Walmart
West Monroe
06.2021 - 05.2022
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Carroll High School
Monroe, LASkills
- Customer Service
- Fast learner
- Documentation and reporting
- Answering questions
- Problem-solving skills
- Patient engagement
- Client relationship management
- Call center operations
- Client communication
- Detailed documentation
- Customer satisfaction
- Active listening
- Issue resolution
- Effective communication
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Relocation
Willing to relocate: Anywhere
Personal Information
Title: Customer Service Representative
Timeline
Engagement Specialist
Carenet
10.2023 - Current
Call Center Agent
Westaff Temp Agency
11.2022 - 04.2023
Customer Service Representative
Walmart
06.2021 - 05.2022
Caregiver, Special Needs
Jaden Inc
09.2020 - 07.2022
Carroll High School