VICTORIA RODGERS
Huntsville,AL
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Engagement Specialist
Carenet Healthcare
Remote
12.2023 - Current
- Developed client-specific strategies to increase customer loyalty and satisfaction.
- Maintained professionality and efficiency while working closely with leadership.
- Entered information into system to update status reports.
- Verified insurance information prior to appointment booking.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Provided clear instructions to patients regarding their upcoming visits.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Provided timely, courteous, and knowledgeable responses to information requests.
Customer Service Associate
Easy Money Title Pawn & Cash
Huntsville, AL
07.2023 - 12.2023
- Greeted customers and identified their needs.
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Analyzed financial data to determine the feasibility of granting loans.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
- Assisted in the development of new products and services for loan customers.
- Explained various types of loans available to customers and their associated terms and conditions.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Technical Support Advisor
Kelly Connect
Brundidge, AL
05.2022 - 06.2023
- Remote
- Guided users through detailed hardware installations and technical fixes via phone call, email and live chat
- Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems
- Documented and maintained detailed records of support requests, escalations and actions taken
- Supported non-technical users by quickly investigating and resolving hardware and software issues
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
Front End Associate
Lowe's
Troy, AL
05.2021 - 05.2022
- Recommended merchandise to customers based on needs and preferences
- Organized displays in visually appealing manner to attract customers and improve sales
- Used POS system with speed and accuracy to complete cash, card and check transactions for customer purchases
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company
Unloader/Stocker/Cashier
Walmart
Huntsville, AL
01.2019 - 03.2021
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Processed cash register transactions on POS and provided correct change
- Lifted more than 15 pounds without requiring assistance to keep projects moving
- Loaded and unloaded trucks using forklift and hand trucks
- Maintained safe work area by checking integrity of trailers and pallets
- Unloaded new products, opened containers and routed products to sales floor or storage locations
- Positioned products on shelves and used promotional displays to improve product visibility
- Kept shop floor clean, organized and well-signaled
- Assisted customers with locating, carrying and purchasing items
- Smiled and greeted customers in and around store to enhance customer experience
- Restocked shelves, racks and bins with latest stock in attractive displays.
Cashier
Target
Huntsville, AL
11.2018 - 01.2019
- Processed cash register transactions on POS and provided correct change
- Maintained high customer satisfaction levels by going extra mile to personalize service
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Returned non-purchased products to shelves, maintaining strong visual merchandising
- Answered questions regarding special and seasonal products
- Maintained clear checkout area for tidy presentation.
Education
Advanced Degree -
Pike County High School
05.2017
Some College (No Degree) - Electrical Engineering
Alabama A&M University
Skills
- User support Technical troubleshooting
- Inbound and Outbound Calling
- Point of Sale Systems
- Customer Support
- Account Updating
- Problem Resolution
- Customer Service
- MS Office Proficiency
- Customer Service-Focused
- Friendly
- Team Player
- Cash Handling
- Reliable
- Excellent Communicator
- User Support
- Application Support
- Technical Support
- Issue Troubleshooting
- Call Center Operations
Timeline
Engagement Specialist
Carenet Healthcare
12.2023 - Current
Customer Service Associate
Easy Money Title Pawn & Cash
07.2023 - 12.2023
Technical Support Advisor
Kelly Connect
05.2022 - 06.2023
Front End Associate
Lowe's
05.2021 - 05.2022
Unloader/Stocker/Cashier
Walmart
01.2019 - 03.2021
Cashier
Target
11.2018 - 01.2019
Advanced Degree -
Pike County High School
Some College (No Degree) - Electrical Engineering
Alabama A&M University