Summary
Overview
Work History
Education
Skills
Certification
Timeline

Chanell Tell

Montgomery,AL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

14
14
years of professional experience
2
2
Certifications

Work History

Customer Service Representative II

Wind Creek Casino & Hotel
Montgomery, AL
03.2016 - 02.2023
  • Managed over 50 customer calls per day
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Senior Claims Representative

Adduss Healthcare
Montgomery, AL
02.2012 - 03.2016
  • Conducted investigations into complicated mid- and high-exposure claims.
  • Updated field operations staff on status of open claims and current actions.
  • Interviewed policyholders to verify information and obtain additional details.
  • Examined reports, accounts, and evidence to determine integrity and accuracy of information.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Technical Support Specialist

Conduent Solutions
Montgomery, AL
06.2009 - 02.2012
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.
  • Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.

Education

High School Diploma - General Studies

Robert E. Lee High School

Skills

Data entry

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Certification

Licensed Google IT Support Specialist - 2022

Timeline

Licensed Google IT Support Specialist - 2022
05-2022

Security+CE

03-2022
Customer Service Representative II - Wind Creek Casino & Hotel
03.2016 - 02.2023
Senior Claims Representative - Adduss Healthcare
02.2012 - 03.2016
Technical Support Specialist - Conduent Solutions
06.2009 - 02.2012
Robert E. Lee High School - High School Diploma, General Studies

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Chanell Tell