Summary
Overview
Work History
Education
Skills
Hobbies and Interests
CORE COMPETENCIES
Timeline
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BENJAMIN CHEATHAM

BENJAMIN CHEATHAM

Knox

Summary

Ambitious and results-driven Business Administration student with progressive leadership experience in retail operations, technical support, and B2B sales. Proven track record in team management, strategic partner development, and customer engagement. Skilled in cross-functional collaboration, systems troubleshooting, and performance optimization. Passionate about building a career in business development and corporate strategy while pursuing an MBA.

Overview

3
3
years of professional experience

Work History

Engagement Specialist

Qonzer
01.2025 - Current
  • Company Overview: Remote, UK-based server provider
  • Developed and secured new partnerships to boost server sales and expand global reach
  • Negotiated strategic deals with developers and partners, increasing client acquisition by 23%
  • Developed and implemented engagement strategies to enhance client relationships.
  • Facilitated training sessions for team members on best practices in customer interaction.
  • Provided Tier 1 live chat support to troubleshoot client issues and ensure satisfaction
  • Collaborated with internal teams to optimize sales outreach strategies

Designated Assistant Manager & In-House Computer Technician

Food City
06.2022 - 06.2025
  • Supervised hiring and onboarding processes, managed employee records, and supported disciplinary actions
  • Analyzed sales data to forecast demand and coordinate inventory ordering and merchandising
  • Designed and implemented optimal product placements for promotions to maximize revenue
  • Maintained point-of-sale (POS) systems and resolved technical outages as lead in-store technician
  • Operated logistics functions, including unloading deliveries and maintaining compliance with recalls
  • Supervised daily store operations, ensuring efficient workflow and high-quality customer service.
  • Trained and mentored new staff on company policies, procedures, and best practices.

Education

Bachelor of Science - Business Administration

University of Tennessee At Chattanooga
Chattanooga, TN
12-2026

High School Diploma -

Farragut High School
Knoxville, TN

Skills

  • Strategic Sales & Negotiation
  • Customer Relationship Management (CRM)
  • Retail & Inventory Operations
  • Data-Driven Decision Making
  • Technical Support & Troubleshooting
  • Cross-Functional Collaboration
  • Business Communication
  • Microsoft Office Suite Google Workspace Basic SQL POS & Inventory Software
  • Brand awareness
  • Problem-solving

Hobbies and Interests

Travel, Outdoor Recreation, Health & Wellness, Tech Trends, Entrepreneurship

CORE COMPETENCIES

  • Leadership & Team Development
  • Business Development & Partner Acquisition
  • Process Optimization
  • Remote Communication & Client Management
  • Analytical Thinking
  • Adaptability & Initiative

Timeline

Engagement Specialist

Qonzer
01.2025 - Current

Designated Assistant Manager & In-House Computer Technician

Food City
06.2022 - 06.2025

Bachelor of Science - Business Administration

University of Tennessee At Chattanooga

High School Diploma -

Farragut High School

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