Melanie Martinez
Kansas City,MO
Summary
Seeking a long-term career opportunity to drive the growth and success of a company. Committed to leveraging skills and expertise to make a meaningful impact and achieve mutually beneficial outcomes. Eager to collaborate with a dynamic team, utilizing strong work ethic and dedication to deliver exceptional results. Passionate about continuously learning and adapting to new challenges to excel in a fast-paced and evolving professional environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Full Potential Solutions
07.2021 - 05.2022
- Handled various campaigns daily, providing support to the Uber platform users.
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Participated actively in team meetings, contributing valuable insights into ways of enhancing customer service delivery.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Licensed Medical Aesthetician
Light RX Laser Spa
05.2015 - 03.2020
- Enhanced client satisfaction by providing personalized skincare treatments and recommendations.
- Attended professional development workshops regularly to stay informed on industry best practices, enhancing client experiences as a result.
- Managed inventory effectively, reducing waste while ensuring adequate stock levels were maintained at all times.
- Successfully treated a diverse range of skin conditions, including acne, rosacea, and hyperpigmentation, through targeted therapies and treatments.
- Demonstrated expertise in laser hair removal procedures, resulting in smoother skin for satisfied clients.
Manager/Event Coordinator
Guitar Center
01.2015 - 05.2016
- Built the new lessons depart from zero students and continued to grow the lessons department by creating events and open houses
- Exceeded sales goals each month
- Managed over 200 student accounts and 8 instructors
- Scheduled and canceled lessons, payroll, organized meetings and events
Women's Fashion Specialist/Sephora Makeup Artist
JCPenney
11.2012 - 01.2015
- Worked promotional make up line events to build brand awareness and maintain customer engagement
- Utilized mobile check out devices to improve efficiency and customer interaction
- Consistently achieved sales goals
Sprint account and technical support specialist
Alpine Access
01.2009 - 11.2012
- Processed an average of 200 inbound and outbound technical support calls resolving customer complaints and concerns with strong verbal and negotiation skills
- Supported customers with online billing and account issues by researching issues on various computer systems and databases to resolve complaints and answer inquiries
- Established new customer accounts including checking, savings, lines of credit and loans
- Maintained confidentiality of bank records and client information
Education
High school diploma or GED -
Esthetics -
B street design
01.2005
Associate of Arts -
Maple Woods Community College
Kansas City, MO01.2002
Skills
- Microsoft
- Management
- Event Planning
- Sales
- Customer Service
- Retail
- Marketing
- Microsoft Office
- Customer Care
- Call Center
- CSR
- Customer Support
- Receptionist
- Retail Sales
- Administrative Experience
- Negotiation
- Branding
- Time Management
- Banking
- Technical Support
- Account Management
- Databases
- Research
- Contracts
- Typing
- Medical office experience
- Medical receptionist
- Hotel experience
- Live chat
- Documentation review
- Photography
- Adobe Lightroom
- Adobe Premiere
- Adobe Creative Suite
- Analysis skills
- Office Management
- Leadership
- Supervising experience
- Team management
- Recruiting
Certification
Esthetician
Timeline
Engagement Specialist
Full Potential Solutions
07.2021 - 05.2022
Licensed Medical Aesthetician
Light RX Laser Spa
05.2015 - 03.2020
Manager/Event Coordinator
Guitar Center
01.2015 - 05.2016
Women's Fashion Specialist/Sephora Makeup Artist
JCPenney
11.2012 - 01.2015
Sprint account and technical support specialist
Alpine Access
01.2009 - 11.2012
High school diploma or GED -
Esthetics -
B street design
Associate of Arts -
Maple Woods Community College
Esthetician
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