VICTORIA RODGERS
Huntsville,AL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Engagement Specialist
Carenet Healthcare
Remote
12.2023 - Current
- Developed client-specific strategies to increase customer loyalty and satisfaction
- Maintained professionality and efficiency while working closely with leadership
- Entered information into system to update status reports
- Verified insurance information prior to appointment booking
- Adhered to organizational policies and procedures related to appointment scheduling
- Provided clear instructions to patients regarding their upcoming visits
- Communicated effectively with clientele to maintain customer satisfaction and loyalty
- Ensured compliance with HIPAA regulations when handling confidential information
- Provided timely, courteous, and knowledgeable responses to information requests.
Customer Service Associate
Easy Money Title Pawn & Cash
Huntsville, AL
07.2023 - 12.2023
- Greeted customers and identified their needs
- Developed and maintained relationships with potential customers to increase loan business
- Reviewed credit histories, income statements, and other financial information of loan applicants
- Analyzed financial data to determine the feasibility of granting loans
- Verified accuracy of loan documents prior to approval
- Approved or denied loan applications based on established guidelines
- Assisted in the development of new products and services for loan customers
- Explained various types of loans available to customers and their associated terms and conditions
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
Technical Support Advisor
Kelly Connect
Brundidge, AL
05.2022 - 06.2023
- Guided users through detailed hardware installations and technical fixes via phone call, email and live chat
- Reduced support calls by contributing self-help information, operating tips, FAQs and technical solutions to common problems
- Documented and maintained detailed records of support requests, escalations and actions taken
- Supported non-technical users by quickly investigating and resolving hardware and software issues
- Answered user inquiries regarding computer software or hardware operation to resolve problems.
Front End Associate
Lowe's
Troy, AL
05.2021 - 05.2022
- Recommended merchandise to customers based on needs and preferences
- Organized displays in visually appealing manner to attract customers and improve sales
- Used POS system with speed and accuracy to complete cash, card and check transactions for customer purchases
- Processed cash register transactions on POS and provided correct change
- Accepted checks, debit and credit cards, and gift certificates in line with company policies.
Unloader/Stocker/Cashier
Walmart
Huntsville, AL
01.2019 - 03.2021
- Accepted checks, debit and credit cards, and gift certificates in line with company policy
- Maintained high customer satisfaction levels by going the extra mile to personalize service
- Processed cash register transactions on POS and provided correct change
- Lifted more than 15 pounds without requiring assistance to keep projects moving
- Loaded and unloaded trucks using forklift and hand trucks
- Maintained a safe work area by checking the integrity of trailers and pallets
- Unloaded new products, opened containers, and routed products to the sales floor or storage locations
- Positioned products on shelves and used promotional displays to improve product visibility
- Kept the shop floor clean, organized, and well-signaled
- Assisted customers with locating, carrying, and purchasing items
- Smiled and greeted customers in and around the store to enhance the customer experience
- Restocked shelves, racks, and bins with the latest stock in attractive displays.
Education
Certification - Medical Billing And Coding
Devry University
11-2024
Advanced Degree -
Pike County High School
Brundidge, AL05.2017
Skills
- User support
- Technical troubleshooting
- Inbound and Outbound Calling
- Point of Sale Systems
- Customer Support
- Account Updating
- Problem Resolution
- Customer Service
- MS Office Proficiency
- Customer Service-Focused
- Friendly
- Team Player
- HIPAA Compliance
- Anatomy and physiology understanding
- Reliable
- Excellent Communicator
- User Support
- Application Support
- Technical Support
- Issue Troubleshooting
- Call Center Operations
- Medical record security
- Medical Terminology
Timeline
Engagement Specialist
Carenet Healthcare
12.2023 - Current
Customer Service Associate
Easy Money Title Pawn & Cash
07.2023 - 12.2023
Technical Support Advisor
Kelly Connect
05.2022 - 06.2023
Front End Associate
Lowe's
05.2021 - 05.2022
Unloader/Stocker/Cashier
Walmart
01.2019 - 03.2021
Certification - Medical Billing And Coding
Devry University
Advanced Degree -
Pike County High School