Summary
Overview
Work History
Education
Skills
hobbies
Timeline
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Thomas Jackson

Richmond,VA

Summary

Very hard worker. Takes pride In work. Rapid adaptability. Diligent work ethic that helps propel forward. Grasp new concepts swiftly to ensure progress in any endeavor undertook. Consistently strives for nothing less than the highest standards of achievement. Demonstrates relentless commitment t o excellence. Adheres to strong ethical framework and maintains high personal and professional standards... Gives 110% to obtaining personal /professional work goals.

Overview

6
6
years of professional experience

Work History

Engagement Specialist

Crossmark
02.2024 - Current
  • Enhanced client satisfaction by effectively addressing and resolving issues in timely manner.
  • Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
  • Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
  • Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
  • Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
  • Implemented customized engagement plans tailored to individual client needs, delivering exceptional results.
  • Assisted in developing marketing materials geared towards increasing customer engagement levels across various channels.

Bartender Trainer

The Brass Tap
02.2023 - 01.2024
  • Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
  • Enhanced team performance by providing individual coaching and feedback to bartenders in order to refine their techniques.
  • Ensured consistent quality of service across the establishment by regularly updating and enforcing standard operating procedures.
  • Reduced wait times for customers by implementing efficient bartender workflows and optimizing drink preparation processes.
  • Promoted a culture of teamwork among bartenders by organizing regular collaboration meetings and fostering open communication channels.
  • Developed new specialty cocktails to boost sales and enhance customer satisfaction with innovative drink offerings.
  • Streamlined inventory management systems for improved tracking of supplies, reducing waste, and ensuring timely restocking of essential items.
  • Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
  • Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
  • Elevated bartender skill sets with ongoing education on industry trends, emerging techniques, and new product offerings.

Cashier

Roses, Variety Wholesalers
11.2022 - 01.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Server/Assistant Bartender

TGI Fridays
03.2019 - 01.2022
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.

Electrician's Assistant

Simmons
07.2018 - 01.2019
  • Assisted with electrical work by running conduit and pulling wire.
  • Worked extended hours on weekday and weekend projects.
  • Tested and replaced system components like outlets and switches as part of preventive maintenance program.
  • Kept equipment clean and well-maintained for optimal performance at job sites.

Education

High School Diploma -

New Kent High School
New Kent, VA

Skills

  • Schedule Coordination
  • Community Relationship Building
  • Program Planning
  • Customer Service
  • Decision-Making
  • Customer Complaint Resolution
  • Merchandise Restocking
  • Drawer management
  • Product Merchandising
  • Cash Handling
  • Guest Services
  • Payment Collection
  • Cash Management
  • Product Knowledge
  • Retail Merchandising
  • POS System Operation
  • Customer Satisfaction
  • Refund handling
  • Up-selling techniques
  • Product presentation
  • Wine Knowledge
  • Menu development
  • Recipe creation
  • Mentoring abilities
  • Employee Coaching
  • Cash handling proficiency
  • Glassware Selection
  • Alcohol Safety Regulations
  • Bar Equipment Knowledge
  • Drink Pairing Expertise
  • Performance skills
  • Specialty drink creation
  • Food Safety Training
  • Hygiene and Sanitation
  • Active Listening
  • Adaptability and Flexibility
  • Attention to Detail
  • Professionalism
  • Wine service
  • Beverage Preparation
  • Menu Memorization
  • Bill computation
  • Banquet Coordination
  • Basic Math
  • Service prioritization
  • Food station setup
  • Food Running
  • Dining area maintenance
  • Food inspection
  • Menu presentation
  • Safe Food Handling
  • Table Bussing
  • Supply Restocking
  • Tableside Service
  • Order Taking
  • Order Taking and Processing
  • Order Accuracy
  • Food and beverage pairings
  • Food Safety
  • Willing to Learn
  • Salesmanship
  • High-volume dining
  • Responsible and Trustworthy
  • Heavy Lifting
  • Performance Improvement
  • Hospitality service expertise
  • Wine Pairings
  • Tabs and Food Running
  • Table Setting
  • Table setting knowledge
  • Menu Recommendations
  • Food Preparation
  • Front-of-house display creation
  • Food spoilage prevention
  • Point of sale operation
  • Teamwork and Collaboration
  • Positive and Friendly Attitude
  • Cleanliness standards

hobbies

I really enjoy being a dad, fiancee and just an all around MAN. I love going to work and being able to say i can and do provide for my family. i love doing work around the house like fixing things that are broke, working on DIY projects. I love spending time with my kids. i also enjoy learning new traits and skills that i can use to solve current or future issues. That's why i enjoy learning so much because you never know when you need to know something. Other than that im a pretty chill relaxed guy just trying to make a good comfortable life for my family.

Timeline

Engagement Specialist

Crossmark
02.2024 - Current

Bartender Trainer

The Brass Tap
02.2023 - 01.2024

Cashier

Roses, Variety Wholesalers
11.2022 - 01.2023

Server/Assistant Bartender

TGI Fridays
03.2019 - 01.2022

Electrician's Assistant

Simmons
07.2018 - 01.2019

High School Diploma -

New Kent High School
Thomas Jackson