Kari Passen
Statesville,NC
Summary
Highly-motivated and charismatic employee with desire to take on new challenges. Strong worth ethic, adaptability, organization, creativity, passion, and exceptional interpersonal skills. Adept at working effectively unsupervised or within a team environment and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Engagement Specialist
Lowes Home Improvment
Statesville, NC
08.2022 - Current
- Maintained customer engagement databases, ensuring accuracy of data entry.
- Developed client-specific strategies to increase customer loyalty and satisfaction.
- Assisted in the development of promotional materials for Pro gatherings and other events.
- Analyzed customer engagement data to identify areas of improvement within existing programs.
- Managed projects from conception to completion while meeting deadlines and budget requirements.
- Designed creative solutions for enhancing customer interactions throughout the buying journey.
- Coordinated with external vendors in order to secure resources needed for upcoming engagements.
- Identified opportunities for cross-selling and upselling based on customers' purchase history.
- Met with potential customers to discuss services and establish new relationships.
- Created informative and educational presentations to educate others on available services.
- Accompanied visiting groups and explained store operations to promote pleasant and educational visitation experiences.
- Participated in meetings with management to brainstorm, develop and rollout employee retention strategies.
- Maintained professionality and efficiency while working closely with leadership.
Care Giver
Family Members
Concord, NC
11.2020 - 07.2022
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Monitored vital signs including blood pressure, temperature and pulse rate, and blood sugar levels.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Built strong and trusting rapport with clients and loved ones.
Customer Service Representative
Valvoline Instant Oil
Concord, NC
07.2020 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Educated customers on special pricing opportunities and company offerings.
Delivery Driver
Dominos Pizza Inc.
Concord, NC
05.2019 - 07.2020
- Loaded delivery vehicle with orders and ensured accuracy of order items.
- Delivered pizza to customers in a timely manner while adhering to traffic laws.
- Assisted customers with questions or complaints regarding their orders.
- Processed cash and credit and debit payments accurately using point-of-sale system.
- Provided courteous customer service by addressing customer concerns promptly and professionally.
- Maintained accurate records of deliveries made throughout shift on log sheet.
- Received incoming shipments from vendors verifying quality and quantity of products received.
- Followed proper sanitation protocols when handling food products on the job.
- Carried food in insulated bags to maintain hot or cold temperature.
- Maintained positive relationships with customers to promote further business opportunities.
- Navigated local streets and highways with ease using GPS system.
Shift Leader
Hungry Howies Pizza & Subs
Pineville, NC
01.2018 - 05.2018
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
Education
Some College (No Degree) - Office Technology
Penn Foster College
Scottsdale, AZSome College (No Degree) - Communications
Pfeiffer University
Misenheimer, NCHigh School Diploma -
A. Crawford Mosley High School
Lynn Haven, FL05-2011
Skills
- Brand Awareness
- Decision-Making
- Schedule Coordination
- Product and Service Promotion
- Materials Development
- Media Communications
- Problem-Solving
- Customer Service
- Active Listening
- Excellent Communication
- Relationship Building
- Multitasking
- Project Management
- Self Motivation
- Data Entry
- Organizational Skills
- Continuous Improvement
- Attention to Detail
- Strategy Development
- Reliability
Accomplishments
- Employee of the Month - Lowes, March 2023
- Multiple Service Star Awards - Lowes
- Executive Service Star Award - Lowes
- MVP RockStar of the Year Award - Lowes 2023
References
References available upon request.
Timeline
Engagement Specialist
Lowes Home Improvment
08.2022 - Current
Care Giver
Family Members
11.2020 - 07.2022
Customer Service Representative
Valvoline Instant Oil
07.2020 - 11.2020
Delivery Driver
Dominos Pizza Inc.
05.2019 - 07.2020
Shift Leader
Hungry Howies Pizza & Subs
01.2018 - 05.2018
Some College (No Degree) - Office Technology
Penn Foster College
Some College (No Degree) - Communications
Pfeiffer University
High School Diploma -
A. Crawford Mosley High School
Similar Profiles
Zachary WestfallZachary Westfall
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
James KerberJames Kerber
Full Time Sales Associate at Lowes Home ImprovmentFull Time Sales Associate at Lowes Home Improvment
Odessa MatzOdessa Matz
Sales Associate at Lowes Home ImprovmentSales Associate at Lowes Home Improvment
Derek PierreDerek Pierre
lumber team member at Lowes Home Improvmentlumber team member at Lowes Home Improvment
Yani Marisol CastroYani Marisol Castro
Warehouse Worker at JCPenneyWarehouse Worker at JCPenney