Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Office ManagerWork Type
Full TimeLocation Preference
RemoteOn-SiteLocation: Livonia, MI
Open to relocation: Yes
Open To Work
Maria Hall
Livonia,MI
Work Preference
Summary
Results-driven Office Manager with extensive experience in streamlining operations and enhancing service quality in fast-paced environments. Skilled in optimizing productivity and efficiency while effectively prioritizing tasks to meet deadlines. Committed to leveraging diverse administrative expertise to support organizational growth and improve team performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Engagement Specialist
Hegira Health. Inc
Livonia, MI
05.2025 - Current
- Met with potential customers to discuss services and establish new relationships, contributing to client acquisition.
- Collaborated with interdisciplinary teams to assess client needs and tailor services, enhancing client satisfaction.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Trained new team members on best practices in engagement and communication strategies, improving team onboarding.
Communications Specialist and Dispatcher
Hegira Health Inc.
Livonia, US
05.2017 - Current
- Supported communications team by scheduling meetings and coordinating travel arrangements, ensuring smooth logistics and effective time management.
- Coordinated outreach initiatives to connect community members with local psychiatric resources, enhancing access to vital support services.
- Gained experience in service-oriented position, managing high volume of public contact while delivering timely responses and maintaining accuracy.
- Advanced clerical knowledge with ability to accurately keyboard/type a minimum of 55 wpm: proficient in Windows Office.
- Proficient in Medicaid billing, and have HIPAA training.
- Can work independently, have remote work experience. Home office set up, that meets privacy and security requirements.
Office Manager
Intake Assessment Referral Center
Flint, US
01.2009 - 12.2013
- Conducted intakes for new consumers and managed medical billing for Medicaid, Medicare, and private insurance to streamline client services.
- Maintained client records and ensured data accuracy in systems to support compliance and effective service delivery.
- Managed office inventory and placed new supply orders.
- Processed authorization requests for CMH providers to facilitate service delivery.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Supported onboarding of new employees and facilitated training to enhance team integration and performance.
Receptionist
Genesee County Community Mental Health
Flint, US
01.2005 - 12.2006
- Managed front desk operations, facilitating efficient guest check-in and check-out.
- Welcomed visitors and customers, addressing inquiries and directing them appropriately.
- Screened and responded to emails, messages and other correspondence, freeing up senior management.
- Performed data entry and administrative tasks, supporting various departments' operations.
Education
Human Services and Office Administration -
Schoolcraft College
Livonia, MIHigh School -
Powers High School
Flint, MISkills
- Engagement strategies
- Client engagement
- Client advocacy
- Program coordination
- Cross-functional collaboration
- Complaint resolution
- Investigation skills
- Attention to detail
- Microsoft Office
- Effective communication
- Customer data confidentiality
- Self motivation
Certification
Driver's License, 03/01/21, 05/31/25
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Engagement Specialist
Hegira Health. Inc
05.2025 - Current
Communications Specialist and Dispatcher
Hegira Health Inc.
05.2017 - Current
Office Manager
Intake Assessment Referral Center
01.2009 - 12.2013
Receptionist
Genesee County Community Mental Health
01.2005 - 12.2006
Human Services and Office Administration -
Schoolcraft College
High School -
Powers High School