Beth A. Eland
Overland Park,KS
Summary
Client relations professional with strong communication skills and expertise in issue resolution. Effectively bridges gaps between clients and organizations, fostering positive outcomes. Detail-oriented leader capable of meeting deadlines and excelling in both independent and collaborative environments.
Overview
17
17
years of professional experience
Work History
Member Engagement Specialist
ARMA International
01.2021 - 06.2026
- Contacted new, current, and prospective members via proactive outreach efforts such as thank-you calls, targeted marketing calls, and other opportunities for engagement
- Responsible for other membership engagement programs and projects, including mentorship program, industry groups, and new member initiatives
- Invited new, current, and prospective members to attend ARMA programs
- Provided content for member communication plans
- Remained abreast of the Association's offerings, products and services
- Served as the back-up to other member services department staff members
- Interacted with attendees and built relationships at ARMA booth during annual conference
- Trusted as a proofreader for correspondence, website updates and member-wide communications
Member Services Coordinator
ARMA International
01.2013 - 01.2021
- Served as primary membership liaison, researching member needs and providing tailored assistance
- Responded to incoming calls and email messages or routed to the appropriate department
- Identified trends from membership inquiries to improve overall membership satisfaction
- Conducted follow-up calls to members, confirming satisfaction and addressing concerns
- Coordinated mentorship program, responding to inquiries and sending monthly updates to foster engagement
- Attended annual conference, managed registration, answered questions and attended events to meet and build relationships with members, vendors and other attendees
Manager, Membership Affairs
National Cable Television Cooperative
Lenexa, USA
01.2009 - 01.2013
- Managed the membership process from first inquiry to approval
- Interviewed new members by phone to ensure integration and satisfaction
- Maintained confidentiality of proprietary information and worked closely with attorneys
- Managed inquiries during three-year membership moratorium, tracked inquiries, and provided monthly reports to president
- Collaborated with programming network representatives to research and address member concerns
- Resolved compliance issues so members would maintain good standing
- Trained and supervised direct report and increased productivity of department (five years)
Education
Bachelor of Arts - Speech Communications
Augustana College
Rock Island, ILIntro to Law, Business Law I, Business Law II
Johnson County Community College
Overland Park, KSSkills
- Engagement strategies
- Client relations
- Customer advocacy
- Problem solving
- Task prioritization
- Attention to detail
- Microsoft Office
- Effective communication
- Verbal and written communication
- Team collaboration
Timeline
Member Engagement Specialist
ARMA International
01.2021 - 06.2026
Member Services Coordinator
ARMA International
01.2013 - 01.2021
Manager, Membership Affairs
National Cable Television Cooperative
01.2009 - 01.2013
Bachelor of Arts - Speech Communications
Augustana College
Intro to Law, Business Law I, Business Law II
Johnson County Community College