Danielle Scott
Memphis,TN
Summary
Reliable cashier offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in variety of areas and flexible with changing business needs. Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. Gregarious employee with neighborly mannerisms and enduring commitment to customer service in accordance with company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Rural Carrier
United States Post Office
06.2022 - Current
- Delivered mail along established route in rural areas.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Pleasantly greeted and engaged customers, assisting with any mail-related issues.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Organized mail ahead of delivery runs for correct routing.
- Secured and properly stored packages for delivery to eliminate damage risks.
- Conducted daily maintenance and safety checks on delivery vehicles, limiting service delays and disruptions.
- Distributed items on time and to correct locations for punctual, professional mail services.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
Lead Teacher, Toddler Room
Ivy League Learning Center
07.2021 - 05.2023
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Conferred with parents about student progress to boost family involvement and enhance student support.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Designed lesson plans for teaching staff and worked closely with administration for compliance with state curricula.
- Developed and optimized rich learning environment by capitalizing on diverse engagement strategies and enriching teaching techniques.
- Worked one-on-one with students and student teachers to increase overall classroom success.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
Cashier
Lebonheur Children Medical Center Gift Shop
07.2019 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Material Handler/Sorter
Nike
02.2015 - 09.2018
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Performed cycle counts and inventory control to accurately track product levels.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Helped train new employees in safe practices and warehouse procedures.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assembled pallets and crates for secure transportation of materials.
Customer Service Representative
Conduent Call Center
01.2016 - 08.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Material Handler
Federal Express
06.2009 - 07.2012
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
- Sorted parcels at 45 per minute to ensure deliveries are out at decent times
- Managed warehouse operations and verified proper shipment procedures.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Returns Cashier
Home Depot
09.2012 - 10.2015
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Lifted up to Number pounds at once and used forklift to move heavier loads.
Cashier
Garden Ridge Company
08.2008 - 02.2009
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Early Childhood Education - Education
University of Memphis
Memphis, TNEarly Childhood Education - Education
University of Phoenix
Tempe, AZDiploma -
East High School
Memphis, TN05.2008
Skills
- Customer Experience
- Mileage Documentation
- Routing Accuracy
- Route Deliveries
- Delivery Records
- Customer Inquiries
- Road Construction
- Mail-Sorting and Delivery Sequence
- Inquiry Response
- High-Priority Mail
- Active Learning
- Business Operations
- Status Updates
- Safety Inspections
- Scan Parcels
- Troubleshooting
- Guest Inquiries
- Product Knowledge
- Refund Handling
- Till Counting
- Advertising Techniques
- Security Monitoring
- Regulatory Compliance
- Retail Merchandising
- Customer Service
- Payments Posting
- Currency Counting
- Stocking and Replenishing
- Credit and Cash Transactions
- Restocking
- Refunds and Exchanges
Certification
- Typing Training -6 months
Timeline
Rural Carrier
United States Post Office
06.2022 - Current
Lead Teacher, Toddler Room
Ivy League Learning Center
07.2021 - 05.2023
Cashier
Lebonheur Children Medical Center Gift Shop
07.2019 - 07.2022
Customer Service Representative
Conduent Call Center
01.2016 - 08.2019
Material Handler/Sorter
Nike
02.2015 - 09.2018
Returns Cashier
Home Depot
09.2012 - 10.2015
Material Handler
Federal Express
06.2009 - 07.2012
Cashier
Garden Ridge Company
08.2008 - 02.2009
Early Childhood Education - Education
University of Memphis
Early Childhood Education - Education
University of Phoenix
Diploma -
East High School