Danielle Scott Hatch
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Waitress and Bartender
Salud Bar And Grill
09.2023 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Waitress
Hops N Drops
02.2021 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Bartender, Catering Manager, Supervisor
Ram
12.2017 - 03.2020
- Designed catering packages to increase sales and customer experience.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Bartender
Trappers Sushi
12.2014 - 12.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
Education
High School Diploma -
West Valley High School
Spokane, WASkills
- Reliable and Punctual
- Exceptional guest service
- Excellent multitasking skills
- Works well under pressure and high volume
- Attentive Service
- Liquor, Beer and Wine Knowledge
- Order Accuracy
- Stocking and Replenishing
- Cash Register Operations
- Cash Handling
- Event Coordination
- Time Management
- Guest Service Management
- High-Volume Dining
- Upselling Techniques
- Banquet Coordination
Certification
Food handlers card and Liquor license
Timeline
Waitress and Bartender
Salud Bar And Grill
09.2023 - Current
Waitress
Hops N Drops
02.2021 - 10.2022
Bartender, Catering Manager, Supervisor
Ram
12.2017 - 03.2020
Bartender
Trappers Sushi
12.2014 - 12.2017
High School Diploma -
West Valley High School