Danielle Sharp
Austinburg,OH
Summary
To obtain a remote IT support position where leveraging 15+ years of experience in the dental field and technical support skills to provide exceptional customer service and technical assistance. Aiming to contribute to a collaborative team environment and enhance client satisfaction through effective problem-solving and support. Proven skills in troubleshooting devices, recommending products and resolving customer issues. Trusted leader and problem-solver with a self-directed approach and good critical thinking skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Digital Solutions Specialist
S.I.N. 360
06.2022 - 08.2024
- Managed software installations and provided technical support for MicronMapper, iCAM, Exocad, CAD software, Aoral3, MetiSmile.
Surgical Assistant/Implant Coordinator/Exocad Designer
Fioritto Family Dental and Cleveland Implant Institute
01.2017 - 06.2022
- Designed FP1s in Exocad and supported dental surgeries with pre/post-operative care.
Surgical Assistant
The Ashtabula Dental Group
01.2016 - 01.2017
Dental Assistant/Office Manager
Drs. Rice
12.2014 - 01.2016
Dental Assistant
The Healthy Smile Center
10.2012 - 08.2013
Dental Assistant
Drs. Rice
12.2009 - 12.2010
Dental Hygiene Assistant
Sears Dental
08.2009 - 12.2009
Education
Dental Hygiene Program -
Lakeland Community College
03.2009
High School Diploma -
Riverside High School
05.2004
Skills
- Software: Microsoft Office (Excel, Word, PowerPoint), CS 3D Imaging, EZ3D, Denticon, Planet DDS, Zoho, Helpdesk
- Dental Technologies: Exocad CAD design software, Aoral3, Medit, MicronMapper, PIC, iCAM
- Skills: Technical support, client training, SOP development, remote troubleshooting, multitasking, teamwork
- Software Development
- Updating software
- Troubleshooting product problems
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Microsoft Windows and Office
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Remote Technical Support
- Decision-Making
- Relationship Building
- Desktop support
- Friendly and Patient
- Help Desk Support
- Team building
- Self Motivation
- Technical Troubleshooting
- Highly Professional
- Goal Setting
- Professionalism
- Device Installation
- Online Chat Support
- Tracking and Documentation
- Data Entry
- Product Knowledge
- Customer Relationship Management
- Creative solutions
Websites
References
- Dr. Elliott Rice, General Dentist, Jefferson, OH, (440) 576-0711
- Jeffry Tobon, Chairside Solutions, TX, (516) 782-1954
- Janet Disher, County Administrator, Jefferson, OH, (440) 576-3316 or (440) 840-9660
- Shawn Gruber, Fire Chief, Ashtabula City Fire, Ashtabula, OH, (440) 344-1870
Volunteer Experience
- Ronald McDonald House Charities (2015-2017)
- Local Church Events and Charities
Certification
Radiology and CPR
Timeline
Senior Digital Solutions Specialist
S.I.N. 360
06.2022 - 08.2024
Surgical Assistant/Implant Coordinator/Exocad Designer
Fioritto Family Dental and Cleveland Implant Institute
01.2017 - 06.2022
Surgical Assistant
The Ashtabula Dental Group
01.2016 - 01.2017
Dental Assistant/Office Manager
Drs. Rice
12.2014 - 01.2016
Dental Assistant
The Healthy Smile Center
10.2012 - 08.2013
Dental Assistant
Drs. Rice
12.2009 - 12.2010
Dental Hygiene Assistant
Sears Dental
08.2009 - 12.2009
Dental Hygiene Program -
Lakeland Community College
High School Diploma -
Riverside High School
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