Danielle Shaw
Klondike
Summary
Organized and dependable professional with experience in office management, dispatching, inventory control, and customer service. Proven ability to manage fast-paced operations, coordinate teams, multitask efficiently, and communicate effectively with employees and customers. Experienced in scheduling, payroll, software implementation, inventory management, and administrative support. Seeking opportunities where strong leadership, organization, and teamwork skills can contribute to a positive and productive environment.
Overview
13
13
years of professional experience
Work History
Inventory Coordinator (Part-Time)
Ainsley Heating & Cooling
01.2025 - Current
- Manage inventory and order parts for service and installation departments
- Handle warranty claims and track replacement parts
- Complete job costing and maintain accurate records
- Assist with organization and efficiency of daily operations
Office Administrator (Part-Time)
Thompson Heating & Cooling
01.2022 - 01.2025
- Assisted with dispatching and scheduling for service technicians
- Managed customer communication and office operations
- Supported payroll and administrative tasks
- Helped maintain efficient workflow in a smaller business environment
Office Manager / Dispatcher
Ainsley Heating & Cooling
01.2015 - 01.2022
- Managed dispatching and scheduling for 8 service technicians and 4 installation crews
- Processed payroll and handled daily office operations
- Assisted with advertising and customer communication
- Helped implement new company software and office procedures
- Worked in a fast-paced, growing company while maintaining organization and efficiency
- Supervised workflow and supported team operations
Certified Nursing Assistant (CNA)
St. Paul's Senior Living Community
01.2013 - 01.2015
- Provided daily care and support for residents
- Maintained accurate charting and documentation
- Worked closely with staff to ensure quality care and communication
Education
High School Diploma -
Reynolds Junior/Senior High School
Skills
- Leadership & Team Coordination
- Dispatching & Scheduling
- Payroll Processing
- Inventory Management
- Customer Service
- Administrative Support
- Organization & Multitasking
- QuickBooks
- ServiceTitan
- Microsoft Office & Computer Skills
- Communication Skills
- Problem Solving
- Attention to detail
- Problem solving
Timeline
Inventory Coordinator (Part-Time)
Ainsley Heating & Cooling
01.2025 - Current
Office Administrator (Part-Time)
Thompson Heating & Cooling
01.2022 - 01.2025
Office Manager / Dispatcher
Ainsley Heating & Cooling
01.2015 - 01.2022
Certified Nursing Assistant (CNA)
St. Paul's Senior Living Community
01.2013 - 01.2015
High School Diploma -
Reynolds Junior/Senior High School