Danielle Sheppard
Baltimore,MD
Summary
Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Secretary's Assistant
Baltimore Recnparks
Baltimore, MD
06.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Office Assistant
Express Care Auto Center
Baltimore, MD
04.2022 - 05.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
CNA
University Of Maryland St. Joseph Medical Center
Baltimore, MD
08.2023 - 02.2024
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Security Officer
Allied Universal Security Services
Baltimore, MD
07.2019 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Childcare Assistant
Greater Paradise Worship Center
Baltimore, MD
06.2015 - 09.2019
- Supervised free play and other activities to keep children safe.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Assisted with meal preparation and feeding to meet children's dietary needs.
Education
Associate of Science - Practical Nursing
C C B C Essex Campus
High School Diploma -
City Neighbors High School
Baltimore, MD06.2018
Skills
- Compassionate Communication
- Complex Problem-Solving
- Organizational Skills
- Bathing Assistance
- Teamwork and Collaboration
- Compassion and Empathy
- Multitasking Abilities
- Professionalism
- Maintaining Confidentiality
- Active Listening
- Medical Terminology
- Attention to Detail
- Stress Management
- Patient Care
- Customer Service
- Office Administration
- Organization
- Keyboarding skills
- Appointment Scheduling
- File Management
Certification
- CNA - Certified Nurse Assistant
Timeline
Secretary's Assistant
Baltimore Recnparks
06.2024 - Current
CNA
University Of Maryland St. Joseph Medical Center
08.2023 - 02.2024
Office Assistant
Express Care Auto Center
04.2022 - 05.2024
Security Officer
Allied Universal Security Services
07.2019 - 02.2022
Childcare Assistant
Greater Paradise Worship Center
06.2015 - 09.2019
Associate of Science - Practical Nursing
C C B C Essex Campus
High School Diploma -
City Neighbors High School