Citlalli Jarquin
Lawrenceville,GA
Summary
Dynamic professional with a proven track record at O.M Granite, excelling in office administration and problem-solving. Adept at enhancing organizational efficiency and driving customer satisfaction. Recognized for exceptional communication skills and adaptability, consistently improving retention rates and streamlining operations in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Secretary's Assistant
O.M Granite
Lawrenceville, GA
01.2023 - 03.2025
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Drove customer feedback to deliver information to management for corrective action.
Server
Willy's Mexicana Grill
Lawrenceville, GA
09.2022 - 04.2023
- Maintained a clean and organized dining area, ensuring a welcoming atmosphere
- Handled customer complaints with professionalism, improving retention rates
- Consistently met and exceeded sales targets, contributing to overall revenue growth
- Collaborated with kitchen staff to streamline service and reduce wait times
Education
High School -
Duluth High School
Duluth, GA01.2024
Skills
- Teamwork
- communication
- Time management
- Organize
- Communication tools
- Organizational skills
- Problem solving
- Team collaboration
- Adaptability
- High volume phone inquiries
- Office administration
Personal Information
Title: Server
Languages
- English
- Spanish
Languages
Spanish
Professional
Timeline
Secretary's Assistant
O.M Granite
01.2023 - 03.2025
Server
Willy's Mexicana Grill
09.2022 - 04.2023
High School -
Duluth High School
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