Danielle Simpson
Fountain Hills
Summary
Results-oriented, customer service focused, highly motivated and goal oriented.
Overview
20
20
years of professional experience
Work History
Team Leader Manager
NEXA Mortgage
04.2017 - 01.2025
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
Restaurant General Manager
Wicked6 Bar & Grill
11.2014 - 04.2017
- Hired and trained staff, team player, trained staff to up sell and give great customer service always with a SMILE! Handled complaints efficiently, always made sure my customers needs were met and that they enjoyed their food and service
Mortgage lender
North by Northwest Mortgage
12.2010 - 08.2014
- Called on real estate offices to meet with realtors and their clients to discuss the best mortgage options for their new home purchase
- Averaged6-8 loans per month
Residential Realtor
Simpson Realty INC
07.2006 - 11.2010
- Sold residential Real Estate, cold called for listings from a reverse directory4 mornings a week to make appointments to do an evaluation of price for potential clients who were considering selling their home
- Called expired listings to meet with them to show them how I could get their home sold
- Was in the top10% of realtors each year
Receptionist/assistant to escrow officer
Pacific Northwest Title Co
08.2004 - 06.2006
Education
High School Diploma - restaurant training
Rally's
Orlando, FL01.2017
Sports Massage
Carrington College
Spokane, WA01.2010
High School Diploma - undefined
Upper Columbia Academy
Spangle, WA01.2004
Skills
- Client-focused
- Excel in customer service Results-oriented
- Quick learner
- Client relations
- Cold calling
- Customer needs assessment
- Creative problem solving
Timeline
Team Leader Manager
NEXA Mortgage
04.2017 - 01.2025
Restaurant General Manager
Wicked6 Bar & Grill
11.2014 - 04.2017
Mortgage lender
North by Northwest Mortgage
12.2010 - 08.2014
Residential Realtor
Simpson Realty INC
07.2006 - 11.2010
Receptionist/assistant to escrow officer
Pacific Northwest Title Co
08.2004 - 06.2006
High School Diploma - restaurant training
Rally's
Sports Massage
Carrington College
High School Diploma - undefined
Upper Columbia Academy
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