10+ years in Customer Service and I'm looking for a company that recognizes a individuals achievements and hard work. I have a positive attitude and work hard at any challenge and will be a great asset to any company. Well organized self starter who Is a great team player. Team Leader experienced in directing activities in a work environment setting. Talented at developing strategies, setting goals and training employees. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Hi, I’m
CELESTE DELGADO
Mesa,AZ
Summary
Overview
18
years of professional experience
Work History
Blue NovisChandler, AZ
Team Leader
10.2018 - Current
Job overview
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Cross-trained and provided back up for customer service managers.
- Positioned as go-to person for up to 35 staff members, troubleshooting complex administrative and training issues promptly.
- Initiated timely response to emails, voicemails and written correspondence.
Midigator LLCSan Diego, CA
Customer Service Specialist/Chargeback Rebuttal Processing Specialist
02.2014 - 04.2018
Job overview
- Answered 50 - 100+ inbound customer service calls daily in high-volume call center setting
- Responded to incoming customer service requests via email
- Received and resolved escalated calls and emails
- Provided information, explanations, and also placed orders for customers for all varieties of different products
- Prepared routine financial, promotional, and legal documentation for charge back's rebuttals for all client base of 300+ companies
- Routinely navigated and used all unique charge back's and fraud technology platform applications for charge back's processing and mastered certain functions within every system
- Complied frequent audits for different areas of chargeback processing
- Spearheaded or assisted with special projects and tasks surrounding chargeback processing
Americas Finest CarpetSan Diedo, CA
Customer Service Specialist/ Dispatcher
04.2010 - 01.2013
Job overview
- Answered every inbound call that consisted of [80] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Provided elevated customer experience to generate loyal client experience
- Effectively communicated with and supported sales, marketing and administrative teams on every daily basis.
- Investigated and resolved customer inquiries and complaints as needed to satisfy every client.
- Carried out day-to-day duties accurately and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Maintained energy and enthusiasm in fast-paced environment
J&C Carpet San Diego, CA
Customer Service/ Work Order Specialist
12.2007 - 06.2010
Job overview
- Answered inbound and outbound call 65 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
- Effectively communicated with and supported sales, marketing and administrative teams every day.
- Investigated and resolved customer inquiries and complaints all day with empathetic manner.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service
Americas Finest CarpetSan Diego, CA
Customer Service Specialist
08.2007 - 02.2008
Job overview
- Answered daily calls averaging 65 or more calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone, Fax, E-mail.
- Managed all many types of vicarious customer service calls and administrative tasks to resolve customer issues quickly and efficiently.
- Addressed all communications between customers and management with all sales teams.
- Improved operations through consistent hard work and dedication
Bonded CarpetSan Diego, CA
Customer Service Representative/Dispatcher
08.2005 - 11.2007
Job overview
- Bonded Carpet.
- Data Entry, Multiple Inbound Calls, Maintained Installation Schedule, Problem Solving Skills, Trouble Shoot Installer's Issues.
- Became every main liaison between customers, management and sales team.
- Routinely answered customer questions regarding merchandise and pricing.
Professional Satellite, LLC
Customer Service Representative
08.2003 - 09.2005
Job overview
- Inbound calls, UPS Tracking, Credit Card Transactions, Verify online orders.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned, referenced and applied product knowledge information.
Education
Hilltop High SchoolSan Diego, CA
High School Diploma from General Studies
06.1991
University Overview
General Studies
Skills
- Client-focused
- Quick learner
- Computer proficient
- Work Planning and Prioritization
- Issue Resolution
- Attention to Detail
- Coaching and Mentoring
- Staff Training
- Team Player
- Verbal and Written Communication
- Effective Customer Service
- Volunteer Tasking
Accomplishments
Accomplishments
Learned and comprehended multiple changes from upper management precisely that allowed me to assist with supervisor duties with both teams in Arizona & Alabama.
Timeline
Team Leader
Blue Novis
10.2018 - Current
Customer Service Specialist/Chargeback Rebuttal Processing Specialist
Midigator LLC
02.2014 - 04.2018
Customer Service Specialist/ Dispatcher
Americas Finest Carpet
04.2010 - 01.2013
Customer Service/ Work Order Specialist
J&C Carpet
12.2007 - 06.2010
Customer Service Specialist
Americas Finest Carpet
08.2007 - 02.2008
Customer Service Representative/Dispatcher
Bonded Carpet
08.2005 - 11.2007
Customer Service Representative
Professional Satellite, LLC
08.2003 - 09.2005
Hilltop High School
High School Diploma from General Studies
Similar Profiles
Janya TubbsJanya Tubbs
Customer Service Representative/Call Center at Blue NovisCustomer Service Representative/Call Center at Blue Novis
Jack LewisJack Lewis
Driver Manager/Field Service Technician at Novis HealthcareDriver Manager/Field Service Technician at Novis Healthcare
José Marinero CortésJosé Marinero Cortés
Partner at Novis Estudio Legal (law firm)Partner at Novis Estudio Legal (law firm)