DANIELLE SOLOMON
Bellflower,CA
Summary
Driven Fraud Analyst proudly offering over 12 years experience in Fraud management, data analysis and fraudulent pattern identification,Disputes resolution, and customer service. A determined professional known for reviewing and identifying suspicious activity. Offering a relentless commitment to finding solutions to problems.
Overview
12
12
years of professional experience
Work History
SENIOR RISK ANALYST
Bolt Financial Inc
04.2021 - 02.2024
- Review individual transactions to uncover possible fraudulent activity establishing and maintaining effective fraud detection tools and procedures
- Performed risk assessments to determine the level of fraud risk and prioritize investigations
- Stay updated on all current trends
- Utilize Zendesk to communicate with customers and merchants
- Developed and implemented risk management strategies to reduce potential losses.
- Performed detailed analysis of risk exposures and identified areas of improvement.
- Developed training materials related to risk management processes and procedures.
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
- Basic SQL Knowledge
DISPUTES ANALYST
GOAT Sneakers
Los Angeles, CA
08.2018 - 01.2021
- Analyzed customer chargeback disputes and credit card transactions to identify fraudulent activity.
- Reviewed customer inquiries and complaints to identify potential disputes.
- Collaborated with peers and management to disseminate information about fraud trends and share best practices; resolved issues with all payment processors
- Handled all components of dispute resolution procedures in a manner that was compliant with relevant laws and regulations
- Utilized Zendesk to streamline customer services
- Gathered evidence for dispute resolution, including transaction records, customer correspondence, and other relevant documents.
FRAUD ANALYST
Tinder
02.2018 - 07.2018
- Conducted investigations into user reports, examined users profiles, and prioritize needs of users in their approach to preserving Tinder's ecosystem.
- Preventing fraudulent activity, enforcing the terms of service, and contributing to the enhancement of the Tinder experience.
- Identify, analyze, and escalated new fraud trends and issues in real-time while working closely with the community team, as well as the outsourced support team, engineering, and legal
- Constructed blacklists and maintained a high level of vigilance in order to reduce potential fraud on the platform
- Generated chargeback reports
- Compiled a comprehensive report outlining all of the most important findings from investigations.
- Moderate user accounts for possible risk to company/other users
TRUST & SAFETY ANALYST
Eharmony
Westwood, CA
11.2015 - 01.2017
- Analyzing user content, identifying user needs, and developing policies to prevent abuse.
- Review sensitive content and make decision to conduct account closure based on findings.
- Investigate and resolve issues regarding phishing fraud.
- Developed and implement safety policies, procedures, and programs to ensure compliance based on company guidelines.
- Analyzed customer accounts to identify and resolve disputes.
CALL CENTER REPRESENTATIVE/FRAUD ANALYST
Forever 21
05.2012 - 11.2014
Eharmonys the first point of contact for customers
Current on all aspects of the company's services to give clients correct information
Utilized live Chat/Email to assist with customer concerns
Monitored customer accounts and identified any discrepancies or irregularities in account activity.
Assessed customer and client data to detect potential fraud risks.
Developed procedures for the prevention, detection, investigation, and reporting of fraudulent activities.
Conducted interviews with customers to verify their identity and validate information.
Education
BACHELOR OF SCIENCE - Criminal Justice
California State University - Dominguez Hills
Carson, CA05.2012
High School Diploma -
Mayfair High School
Lakewood, CA06.2007
Skills
- Accertify
- Zendesk
- Excel
- Spreadsheet
- Vantiv
- PayPal Disputes
- Stripe Disputes
- Fraud
- Risk level determination
- Account information review
- Fraud patterns
- Fraud and anomaly analysis
- Transaction review
- Telephone and email etiquette
- Fraud Detection
- SQL
- Data Analysis
- Verbal and written communication
- Trend Analysis
- Dispute Resolution
- Fraud identification
- Customer Service
- Audits
Timeline
SENIOR RISK ANALYST
Bolt Financial Inc
04.2021 - 02.2024
DISPUTES ANALYST
GOAT Sneakers
08.2018 - 01.2021
FRAUD ANALYST
Tinder
02.2018 - 07.2018
TRUST & SAFETY ANALYST
Eharmony
11.2015 - 01.2017
CALL CENTER REPRESENTATIVE/FRAUD ANALYST
Forever 21
05.2012 - 11.2014
BACHELOR OF SCIENCE - Criminal Justice
California State University - Dominguez Hills
High School Diploma -
Mayfair High School
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