BRIAN L. DUNIGAN
Summary
Experienced Customer Care and Fraud Analyst with a demonstrated history of working in the Customer Care and financial sectors. Proficient in a range of platforms aimed at customer relationship management and fraud prevention. Skilled in fraud detection, providing excellent customer care, and team leadership.
Overview
12
12
years of professional experience
Work History
Fraud Analyst
Mission Omega
Atlanta, GA
10.2021 - 01.2024
- Documented transactional records, ensuring accuracy and integrity on task performed.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Investigated and analyze suspicious transactions to identify and address fraud.
- Communicated effectively with customers to verify account and order information.
CSR/Fraud Analyst Team Lead
Home Depot
Atlanta, GA
08.2012 - 09.2019
- Promoted high customer satisfaction by resolving escalated issues with knowledgeable and friendly service.
- Assisted in workflow delegation and implemented strategies to mitigate loss during peak seasons.
- Stayed updated with emerging fraud schemes, banking policies and procedures.
Credit Customer Care Marketer
Bank of America
Atlanta, GA
08.2011 - 07.2012
- Serviced all customer banking needs and deepened customer relationships to achieve sale objectives.
- Minimized fraud by verifying customers and analyzing transactions for discrepancies.
- Built sustainable relationships of trust through open communication with customers.
Education
Associate of Science -
Chattanooga State Technical Community College
12.2006
Hixson High School
Chattanooga, TNSkills
- Microsoft Office
- CyberSource
- SQL
- Idology
- LexisNexis
- Pindrop
- CRM
- SalesForce
- Splunk
- Emailage
- TLO
- Kount
- Cockpit
- Accertify
- Verint
- Pega
- IBS Insight
Timeline
Fraud Analyst
Mission Omega
10.2021 - 01.2024
CSR/Fraud Analyst Team Lead
Home Depot
08.2012 - 09.2019
Credit Customer Care Marketer
Bank of America
08.2011 - 07.2012
Associate of Science -
Chattanooga State Technical Community College
Hixson High School
Similar Profiles
Sara WallachSara Wallach
Marketing & Communications Manager at Mission OmegaMarketing & Communications Manager at Mission Omega
Grace EnowGrace Enow
Minister in Training at Omega Gospel MissionMinister in Training at Omega Gospel Mission
Raniyah EllisRaniyah Ellis
Debutante Participant at Alpha Kappa Alpha Sorority Inc. Kappa Omega Omega ChapterDebutante Participant at Alpha Kappa Alpha Sorority Inc. Kappa Omega Omega Chapter
Kane OwensKane Owens
Fraud Analyst at E*TRADEFraud Analyst at E*TRADE
Mohamed Ismail MamdiMohamed Ismail Mamdi
Fraud Analyst at Al Maryah Community BankFraud Analyst at Al Maryah Community Bank