Ralph Dewora
Coppell,TX
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
10
10
years of professional experience
Work History
Fraud Analyst
Vivid Seats
12.2023 - Current
- Find new fraud trends and marking to avoid fraudulent activity
- Review transactions/orders for verification to make sure no fraudulent activity
- Collect person info using public records to match info with customers
- Review billing and location for accuracy
- Make inbound and outbound calls to verify transactions
- Make decisions or resolutions on orders/transactions based of company policies
- Work with other departments to collect info to determine fraud
Data Entry Agent
US Radiology Specialists
02.2021 - 12.2023
- Completed data entry tasks with accuracy and efficiency
- Organized, sorted, and checked input data against original documents
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies
- Assisted Doctors with patient information before appointment
- Created and maintained data entry logs to track data entry activities
- Set-up appointments for MRI, CTI, X-Rays
- Corrected data entry errors to prevent duplication or data degradation
Fraud Investigator
Genpact
01.2019 - 01.2021
- Conducted prompt and thorough investigations on referred files
- Evaluated customer data to identify and prevent fraudulent activities
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Performed risk assessments to determine level of fraud risk and prioritize investigations
- Produced detailed reports of fraud investigations and presented findings to senior management
- Tracked fraud cases and monitored trends to develop strategies for prevention
Cust Service Representative
Capital One
05.2015 - 01.2019
- Made outbound and received inbound calls to collect on delinquent accounts owned by major cable companies
- Resolved accounts for customers that had debt that needed to be removed from their credit
- Maintained quality control/satisfaction records, and constantly seeking new ways to improve customer service
- Made and answered more than 50 calls a day
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
- Delivered high-quality, error-free work that is exact and complete by paid close attention to detail
Education
No Degree - Science
Collin County Community College District
Plano, TXHigh School Diploma -
Presbyterian High School
Zimbabwe11.2011
Skills
- Database Maintenance
- Data Transcription
- Document Scanning
- Microsoft Office
- Advanced Excel Spreadsheet Functions
- Strong Problem Solver
- Advanced MS Office Suite Knowledge
- Collecting Information
- Analysis Skills
- Quality Control
- Administrative Experience
Timeline
Fraud Analyst
Vivid Seats
12.2023 - Current
Data Entry Agent
US Radiology Specialists
02.2021 - 12.2023
Fraud Investigator
Genpact
01.2019 - 01.2021
Cust Service Representative
Capital One
05.2015 - 01.2019
No Degree - Science
Collin County Community College District
High School Diploma -
Presbyterian High School
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