Danielle Steele
Lorain
Summary
Dynamic and detail-oriented professional with extensive experience in housekeeping at The Hotel At Oberlin. Proven ability to enhance guest satisfaction through effective teamwork and critical thinking. Skilled in maintaining high cleanliness standards and resolving customer inquiries, ensuring a welcoming environment and timely service delivery. Committed to excellence and continuous improvement.
Overview
2026
2026
years of professional experience
Work History
Housekeeper
The Hotel At Oberlin
Oberlin, OH
2024 - Current
- Managed inventory of cleaning supplies and ensured adequate stock levels.
- Implemented feedback from guests to improve service delivery and cleanliness standards.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
Customer Service Representative
One Hour Heating
Avon, OH
2022 - 2023
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed orders accurately, ensuring timely fulfillment and effective communication with clients.
- Developed training materials for new team members, improving onboarding experience and knowledge retention.
- Utilized CRM software to track and manage customer interactions, streamlining service delivery processes.
- Collaborated with cross-functional teams to address complex issues and improve service protocols.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Housekeeper
Hampton By Hilton
Westlake, OH
2019 - 2022
- Maintained cleanliness and organization of guest rooms and common areas.
- Inspected rooms for maintenance issues and reported concerns to management.
- Collaborated with team members to streamline cleaning processes and improve efficiency.
- Trained new staff on cleaning protocols and safety procedures.
- Ensured compliance with health and safety regulations during daily operations.
- Enhanced guest satisfaction through attention to detail in room presentation.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Delivery Driver
Marcos's Pizza
Vermilion, OH
2018 - 2019
- Delivered pizzas promptly while ensuring customer satisfaction through friendly service.
- Navigated routes efficiently, minimizing delivery times and fuel consumption.
- Maintained accurate records of deliveries and payments to ensure financial integrity.
- Assisted in training new drivers on safe driving practices and company protocols.
Maid
Molly Maid
Elyria, OH
01.2017 - 2018
- Maintained cleanliness and organization in residential spaces, ensuring high standards of hygiene.
- Utilized cleaning equipment and supplies effectively to complete assigned tasks efficiently.
- Followed detailed cleaning checklists to ensure thorough completion of all duties.
- Adapted quickly to new clients' preferences and specific cleaning requirements.
- Collaborated with team members to streamline cleaning processes for increased efficiency.
- Demonstrated strong time management skills by completing tasks within designated timeframes.
Education
No Degree - Medical Coding
Cuyahoga Community College
Cleveland, Ohio, OH04-2026
High School Diploma -
Lorain High School
Lorain, OH06-2015
Skills
- Teamwork
- Housekeeping
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Professional appearance
Timeline
Maid
Molly Maid
01.2017 - 2018
Housekeeper
The Hotel At Oberlin
2024 - Current
Customer Service Representative
One Hour Heating
2022 - 2023
Housekeeper
Hampton By Hilton
2019 - 2022
Delivery Driver
Marcos's Pizza
2018 - 2019
No Degree - Medical Coding
Cuyahoga Community College
High School Diploma -
Lorain High School