Danielle Stewart
Fraud Specialist
Saint Peters,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Trustworthy Fraud Investigator touting 10 years of expertise developing problem solving methodologies that work. A knowledgeable resource committed to finding answers and working with clients, companies, witnesses and law enforcement. Promoting exemplary skills in project management, analytics, and information presentation.
Overview
10
10
years of professional experience
Work History
Electronic Banking Specialist/Fraud Investigator
First Bank
Creve Coeur, MO
06.2014 - Current
- Execute reviews of additional fraud reports not covered by transaction surveillance system
- Secure timely identification and escalation of unusual activity
- Analyze customer activity and trend reporting
- Current with AML and BSA laws and regulations
- Monitor Debit Card activity
- Proficient with background checks using LexisNexis
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Referred customers to other banking departments for specialized services.
- Trained new hires on customer service policies and procedures.
- Assisted customers with banking needs and inquiries.
- Monitored and verified suspicious activity on customer accounts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Produced detailed reports of fraud investigations and presented findings to senior management.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Conducted research and interviews with relevant stakeholders to gather evidence and build case files.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Evaluated customer data to identify and prevent fraudulent activities.
Education
Batchelor of Science - Criminology and Criminal Justice -
University of Missouri St. Louis
05.2013
Skills
- Cash Management
- Dispute Resolution
- Transaction monitoring
- Escalation management
- Operational Efficiency
- Claims Processing
- Banking document preparation
- Account Updates
- Account Monitoring
Timeline
Electronic Banking Specialist/Fraud Investigator
First Bank
01.2014 - Current
Batchelor of Science - Criminology and Criminal Justice -
University of Missouri St. Louis