Elizabeth Murphy
Poland
Summary
Dynamic Electronic Banking Specialist with a proven track record at Adirondack Bank, excelling in ACH transactions and client management. Adept at enhancing customer experiences through effective communication and problem-solving skills, while ensuring compliance with cybersecurity and BSA regulations. Committed to fostering team collaboration and delivering exceptional service in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Electronic Banking Specialist
Adirondack Bank
Utica
11.2020 - Current
- Ensures compliance with procedures, security standards, and regulatory requirements established for electronic banking products and services.
- Inputs, performs maintenance, and daily processing for debit card and online banking products as well as supports these products to both customers and branch staff.
- Maintained and updated customer information for business and retail online banking accounts.
- Supported customers and branch staff in resolving online banking, debit card, and bill pay issues, enhancing user experience.
- Sets up eCorp online ability for businesses for file/fund transfers.
- Maintained comprehensive files for eCorp customers to facilitate efficient access and management.
- Processed EIM, PIM, and ACH items, ensuring timely and accurate transactions.
- Works in unison with Fiserv, branches and other departments in the processing and reconciling of these items.
- Supports and assists the Operations Department Manager and Team Leader in special projects and assignments.
- Assumed backup responsibilities for teammates by cross-training on all department functions.
Head Teller
Mohawk Valley Federal Credit Union
Marcy
11.2018 - 08.2020
- Oversaw cash drawer management, branch vault operations, and ATM balancing.
- Supported Operational Manager with daily tasks, ensuring accurate crediting of incoming ACHs, ordering debit cards, and reviewing remote check capture images for accuracy.
- Guided tellers in resolving inquiries and clarifying member concerns during conflicts.
- Provide excellent member service while maintaining a professional demeanor.
- Positively represented company in client and customer interactions, enhancing overall member experience.
Lead Teller
Hudson Valley Credit Union
Rhinebeck
04.2015 - 06.2018
- Provide on-the-job training for new tellers coming into the organization.
- Guided new tellers in fundamental skills to ensure effective onboarding.
- Supported tellers by resolving queries and clarifying member issues to enhance service quality.
- Delivered exceptional member service while upholding a professional demeanor.
- Created a stress-free environment to enhance customer satisfaction.
- Educate members and potential members on diverse financial products.
Education
B.S. - Biology, Communications
Saint Francis University
Loretto, PA01-1995
Skills
- Electronic banking
- ACH transactions
- Mobile transactions
- Teller operations
- Cash management
- Cybersecurity
- BSA regulations
- Client management
- Customer inquiries
- Customer service
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
Timeline
Electronic Banking Specialist
Adirondack Bank
11.2020 - Current
Head Teller
Mohawk Valley Federal Credit Union
11.2018 - 08.2020
Lead Teller
Hudson Valley Credit Union
04.2015 - 06.2018
B.S. - Biology, Communications
Saint Francis University